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CStark
Customer experience continues to be a growing need and focus for many companies. Rightfully so, as it leads to customer retention, acquisition, and engagement - three things every ...
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KahlilD
Your company’s customer loyalty, and reputation are based on the quality of the customer experience (CX). There is no better way to understand your company’s true customer experien...
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CStark
Customer Experience (CX) teams have a difficult job in that they must convince everyone at a company why their objectives are important. CX is one of the few functions that must op...
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CStark
Companies are swimming in data. The amount of data that is collected on customers is not slowing down. On top of that, every business function wants data to answer questions about ...
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