In this session, we will cover a couple of questions we often get from our customers and prospects about ways to help manage change, forecast staff, and cover multiple channels. Ho...
In today’s world, digital-first customer engagement is no longer an option — it’s a must. In this 45-minute webinar hosted by Engage Business Media, we’ll hear: How customer needs ...
Twitter has just launched Fleets: a new way to join the conversation: Fleets are for sharing momentary thoughts – they help start conversations and only stick around for 24 hours. ...
Today, we’re thrilled to announce 3 new capabilities within Khoros Care; Email channel support, Suggested Responses for agents, and Intent Detection for tags. By adding support for...
When we launched our CRM integration earlier this year, customers loved the efficiency it drove by allowing agents to view, create, and edit customer records and cases in their CRM...
