Welcome to this unfortunately necessary post. By now, you probably have dozens if not hundreds of emails from every service that you subscribe to about how they are handling this current crisis.
As a digital customer experience company, our products enable brands to interact with people on social, through digital support channels, and in brand communities. This has helped us build up a useful library of tactics and tools to help react to crises.
We wanted to create a space where we can share what we are working on with our customers so that everyone can learn and improve their own operations in this difficult time.
What should you do here?
You can read all the content, and you should ask questions and share your own.
We would love to hear what you are doing to manage this crisis, and we will continue you to support you in any way we can,