In addition to the Flow built-in translation workflow, Flow offers a new capability to export all textual bot content (what users will see) to be translated and imported. Often the...
Through Flow Call Deflection you can re-route the calls to different self-service systems or digital channels automatically based on specific customer requests. Call deflection hel...
This article explains definitions for all the Flow metrics captured in Flow Analytics. Flow Metrics Flow analytics captures events that take place during user interaction with a ch...
The following describes roles and permissions in the Flow.ai dashboard: : Users have access to the feature or functionalities : Users have no access or visibility of the features o...
Logs provide additional information to review, debug and troubleshoot bot conversations. It provides a self-service platform for the users to proactively analyze the cause of commu...
