For the customers using Apple products, Apple Business Chat is an effective business communication channel. You can now integrate Apple Business Chat with Flow to automate the response.
Apple Business Chat supports a wide variety of reply actions as seen in the messaging capabilities grid. Below is a detailed view of each capability.
Text
Apple Business Chat displays any plain text messages.
Emojis
Apple Business Chat displays any Unicode emoji sent in text messages. Mobile users can use the emoji keyboard on their devices to send them.
Image
Apple Business Chat displays static images.
File
Apple Business Chat displays files and allows users to download them.
Video
Apple Business Chat displays videos and allows users to play them.
Audio
Apple Business Chat provides audio and allows users to play them.
Location
Apple Business Chat displays the Google Maps link of the location. Location messages include longitude and latitude coordinates.
Card
Apple Business Chat displays cards. Cards must include title and optionally can include subtitle, media, action, and buttons.
Carousel
Apple Business Chat displays carousels that contain cards. You can add up to 10 cards to a carousel.
List
Apple Business Chat displays lists that contain cards.
Button
Apple Business Chat displays buttons. You can add up to 4 buttons within a reply for the users to select from the options.
Before you begin, ensure that you have the iMessage set up on your device. You also need to add Apple Business Chat to your social channels in Khoros Care.
Perform the following steps to configure Apple Business Chat in Flow:
Khoros Flow integrated with the Quick Replies for the Apple Business Chat (ABC). You can either send text or trigger Events using the Quick Replies.
Add Quick replies for ABC:
You can have between two and five customizable choices, and the user can select only a single item:
For the customers using Apple products, Apple Business Chat is an effective business communication channel. You can now integrate Apple Business Chat with Flow to automate the response.
Apple Business Chat supports a wide variety of reply actions as seen in the messaging capabilities grid. Below is a detailed view of each capability.
Text
Apple Business Chat displays any plain text messages.
Emojis
Apple Business Chat displays any Unicode emoji sent in text messages. Mobile users can use the emoji keyboard on their devices to send them.
Image
Apple Business Chat displays static images.
File
Apple Business Chat displays files and allows users to download them.
Video
Apple Business Chat displays videos and allows users to play them.
Audio
Apple Business Chat provides audio and allows users to play them.
Location
Apple Business Chat displays the Google Maps link of the location. Location messages include longitude and latitude coordinates.
Card
Apple Business Chat displays cards. Cards must include title and optionally can include subtitle, media, action, and buttons.
Carousel
Apple Business Chat displays carousels that contain cards. You can add up to 10 cards to a carousel.
List
Apple Business Chat displays lists that contain cards.
Button
Apple Business Chat displays buttons. You can add up to 4 buttons within a reply for the users to select from the options.
Before you begin, ensure that you have the iMessage set up on your device. You also need to add Apple Business Chat to your social channels in Khoros Care.
Perform the following steps to configure Apple Business Chat in Flow:
Khoros Flow integrated with the Quick Replies for the Apple Business Chat (ABC). You can either send text or trigger Events using the Quick Replies.
Add Quick replies for ABC:
You can have between two and five customizable choices, and the user can select only a single item:
For the customers using Apple products, Apple Business Chat is an effective business communication channel. You can now integrate Apple Business Chat with Flow to automate the response.
Apple Business Chat supports a wide variety of reply actions as seen in the messaging capabilities grid. Below is a detailed view of each capability.
Text
Apple Business Chat displays any plain text messages.
Emojis
Apple Business Chat displays any Unicode emoji sent in text messages. Mobile users can use the emoji keyboard on their devices to send them.
Image
Apple Business Chat displays static images.
File
Apple Business Chat displays files and allows users to download them.
Video
Apple Business Chat displays videos and allows users to play them.
Audio
Apple Business Chat provides audio and allows users to play them.
Location
Apple Business Chat displays the Google Maps link of the location. Location messages include longitude and latitude coordinates.
Card
Apple Business Chat displays cards. Cards must include title and optionally can include subtitle, media, action, and buttons.
Carousel
Apple Business Chat displays carousels that contain cards. You can add up to 10 cards to a carousel.
List
Apple Business Chat displays lists that contain cards.
Button
Apple Business Chat displays buttons. You can add up to 4 buttons within a reply for the users to select from the options.
Before you begin, ensure that you have the iMessage set up on your device. You also need to add Apple Business Chat to your social channels in Khoros Care.
Perform the following steps to configure Apple Business Chat in Flow:
Khoros Flow integrated with the Quick Replies for the Apple Business Chat (ABC). You can either send text or trigger Events using the Quick Replies.
Add Quick replies for ABC:
You can have between two and five customizable choices, and the user can select only a single item: