cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Messaging Capabilities: Apple Business Chat

Messaging Capabilities: Apple Business Chat

For the customers using Apple products, Apple Business Chat is an effective business communication channel. You can now integrate Apple Business Chat with Flow to automate the response. 

Capabilities 

Apple Business Chat supports a wide variety of reply actions as seen in the messaging capabilities grid. Below is a detailed view of each capability. 

Text
Apple Business Chat displays any plain text messages.

Emojis
Apple Business Chat displays any Unicode emoji sent in text messages. Mobile users can use the emoji keyboard on their devices to send them.

Image
Apple Business Chat displays static images.

File 
Apple Business Chat displays files and allows users to download them.

Video
Apple Business Chat displays videos and allows users to play them.

Audio
Apple Business Chat provides audio and allows users to play them.

Location
Apple Business Chat displays the Google Maps link of the location. Location messages include longitude and latitude coordinates.

Card
Apple Business Chat displays cards. Cards must include title and optionally can include subtitle, media, action, and buttons.

Carousel
Apple Business Chat displays carousels that contain cards. You can add up to 10 cards to a carousel. 

List
Apple Business Chat displays lists that contain cards.

Button
Apple Business Chat displays buttons. You can add up to 4 buttons within a reply for the users to select from the options. 

Configuration 

Before you begin, ensure that you have the iMessage set up on your device. You also need to add Apple Business Chat to your social channels in Khoros Care. 

  1. Open Khoros Care Admin.
  2. From the CONFIGURATION DASHBOARD, select Connection Console
  3. Select Apple Business Chat in the Provider column. 
  4. Copy the External ID for the provider. 
    MeghaD_0-1643454684908.png

Perform the following steps to configure Apple Business Chat in Flow:

  1. For a new project, Got to the Integration tab. 
  2. Click the Add icon and select Integration from the drop-down menu.
  3. Select Customer Service in the Messaging section. 
  4. Select Khoros in the Add new integration section. 
  5. Enter the bot details. 
  6. Select Apple Business Chat from the Channel drop-down menu.
  7. Select Live from the Bot Mode drop-down menu.
  8. Click Save.
    MeghaD_1-1643454685070.png

 



Labels (1)

Messaging Capabilities: Apple Business Chat

For the customers using Apple products, Apple Business Chat is an effective business communication channel. You can now integrate Apple Business Chat with Flow to automate the response. 

Capabilities 

Apple Business Chat supports a wide variety of reply actions as seen in the messaging capabilities grid. Below is a detailed view of each capability. 

Text
Apple Business Chat displays any plain text messages.

Emojis
Apple Business Chat displays any Unicode emoji sent in text messages. Mobile users can use the emoji keyboard on their devices to send them.

Image
Apple Business Chat displays static images.

File 
Apple Business Chat displays files and allows users to download them.

Video
Apple Business Chat displays videos and allows users to play them.

Audio
Apple Business Chat provides audio and allows users to play them.

Location
Apple Business Chat displays the Google Maps link of the location. Location messages include longitude and latitude coordinates.

Card
Apple Business Chat displays cards. Cards must include title and optionally can include subtitle, media, action, and buttons.

Carousel
Apple Business Chat displays carousels that contain cards. You can add up to 10 cards to a carousel. 

List
Apple Business Chat displays lists that contain cards.

Button
Apple Business Chat displays buttons. You can add up to 4 buttons within a reply for the users to select from the options. 

Configuration 

Before you begin, ensure that you have the iMessage set up on your device. You also need to add Apple Business Chat to your social channels in Khoros Care. 

  1. Open Khoros Care Admin.
  2. From the CONFIGURATION DASHBOARD, select Connection Console
  3. Select Apple Business Chat in the Provider column. 
  4. Copy the External ID for the provider. 
    MeghaD_0-1643454684908.png

Perform the following steps to configure Apple Business Chat in Flow:

  1. For a new project, Got to the Integration tab. 
  2. Click the Add icon and select Integration from the drop-down menu.
  3. Select Customer Service in the Messaging section. 
  4. Select Khoros in the Add new integration section. 
  5. Enter the bot details. 
  6. Select Apple Business Chat from the Channel drop-down menu.
  7. Select Live from the Bot Mode drop-down menu.
  8. Click Save.
    MeghaD_1-1643454685070.png

 



Labels (1)

Messaging Capabilities: Apple Business Chat

For the customers using Apple products, Apple Business Chat is an effective business communication channel. You can now integrate Apple Business Chat with Flow to automate the response. 

Capabilities 

Apple Business Chat supports a wide variety of reply actions as seen in the messaging capabilities grid. Below is a detailed view of each capability. 

Text
Apple Business Chat displays any plain text messages.

Emojis
Apple Business Chat displays any Unicode emoji sent in text messages. Mobile users can use the emoji keyboard on their devices to send them.

Image
Apple Business Chat displays static images.

File 
Apple Business Chat displays files and allows users to download them.

Video
Apple Business Chat displays videos and allows users to play them.

Audio
Apple Business Chat provides audio and allows users to play them.

Location
Apple Business Chat displays the Google Maps link of the location. Location messages include longitude and latitude coordinates.

Card
Apple Business Chat displays cards. Cards must include title and optionally can include subtitle, media, action, and buttons.

Carousel
Apple Business Chat displays carousels that contain cards. You can add up to 10 cards to a carousel. 

List
Apple Business Chat displays lists that contain cards.

Button
Apple Business Chat displays buttons. You can add up to 4 buttons within a reply for the users to select from the options. 

Configuration 

Before you begin, ensure that you have the iMessage set up on your device. You also need to add Apple Business Chat to your social channels in Khoros Care. 

  1. Open Khoros Care Admin.
  2. From the CONFIGURATION DASHBOARD, select Connection Console
  3. Select Apple Business Chat in the Provider column. 
  4. Copy the External ID for the provider. 
    MeghaD_0-1643454684908.png

Perform the following steps to configure Apple Business Chat in Flow:

  1. For a new project, Got to the Integration tab. 
  2. Click the Add icon and select Integration from the drop-down menu.
  3. Select Customer Service in the Messaging section. 
  4. Select Khoros in the Add new integration section. 
  5. Enter the bot details. 
  6. Select Apple Business Chat from the Channel drop-down menu.
  7. Select Live from the Bot Mode drop-down menu.
  8. Click Save.
    MeghaD_1-1643454685070.png

 



Labels (1)
Version history
Last update:
‎01-29-2022 05:13 AM
Updated by:
Contributors