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2018.10...coming soon!

PatrickS
Khoros Staff PatrickS
Khoros Staff
‎10-09-2018 04:29 PM

Hey everybody,

Just a quick heads up about our next Cloud release: it is currently scheduled for upgrades on October 26th (with data preview instances getting the same upgrade on the 18th). This will be a zero downtime (HAZDU) release, so you shouldn't even notice anything until the upgrade is complete. A set of release notes will be published here prior to the upgrade. Let us know if you have any questions!

Patrick

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9 Comments
MarkAtTruth
Esteemed Contributor
Esteemed Contributor
‎10-23-2018 07:55 AM

Why do you do releases on Fridays? This isn't customer friendly. We don't do any deployments except emergency deployments on Fridays.

Will you have staff on hand to handle tickets so that we get adequate support if an issue arises like it did on 2018.7 release?

Also we prep release notes so that we can let our members know what to expect.  Having these out for us sooner than later is helpful...

benfowler
Occasional Commentator benfowler
Occasional Commentator
‎10-24-2018 10:37 AM

Agreed with Mark - it would be nice to have release notes sooner than 1-2 days before the release. 

I didn't receive any proactive communication about the release until today (2 days before the release). And apparently our preview instance was already upgraded (per your note, the 18th), but I never received any notification about that.

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MarkAtTruth
Esteemed Contributor
Esteemed Contributor
‎10-24-2018 10:40 AM

@benfowlerGlad your site is updated. Ours is not yet due to a bug so we can't test to see if the update will make our experience better or not.  Right now our registrations are way way down due to change in the 2018.7 update.

Mark

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benfowler
Occasional Commentator benfowler
Occasional Commentator
‎10-24-2018 10:42 AM

Also, @PatrickS, what is the expected upgrade window for 2018.10? Ours starts at 8 am and completes at...?

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MarkAtTruth
Esteemed Contributor
Esteemed Contributor
‎10-24-2018 10:44 AM

Good question @benfowler! Last time we didn't get updated until after COB so I woke up to issues on Saturday morning. Then worked most of the weekend.

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PatrickS
Khoros Staff PatrickS
Khoros Staff
‎10-24-2018 10:51 AM

@MarkAtTruth and @benfowler our release notes are now published: https://lithosphere.lithium.com/t5/JX-Release-Notes/Lithium-JX-2018-10-Release-Notes/ba-p/498239. I am going to be working the next release to try and get these published sooner in the upgrade cycle to give you and your respective teams time to digest them prior to getting upgraded.

PatrickS
Khoros Staff PatrickS
Khoros Staff
‎10-24-2018 10:54 AM

@MarkAtTruth re: the upgrades on Fridays. This was alway the cadence we did them at Jive and we have continued that trend at Lithium to try to not "rock the boat" with extra changes. The reason we had traditionally done them on Fridays was such that we could do the upgrades, and then fix any issues that arose during the weekend before business began again on Monday. That being said, I'll be discussing with the team on the optimal day for upgrades on the next cycle and we'll weigh the pros and cons of doing them Fridays vs. Mondays.

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benfowler
Occasional Commentator benfowler
Occasional Commentator
‎10-24-2018 11:09 AM

Thanks @PatrickS. What's the expected upgrade window, from start to completion? 

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PatrickS
Khoros Staff PatrickS
Khoros Staff
‎10-24-2018 11:12 AM

@benfowler The upgrades are all scheduled to start at 8am PDT, but due to queueing in our system that performs the upgrades, your specific instance might not actually have the upgrade performed for some hours.

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