Khoros Community

Lithium-JX Akamai Transition

Khoros Staff PatrickS
Khoros Staff

Hey all,

As part of the ongoing efforts to transition all hosting elements of Lithium-JX from Aurea ownership to Lithium ownership, we are currently working towards transitioning the ownership of the Akamai relationship for Lithium JX customers from Aurea to Lithium. I'm writing you all to give you a little information on what is going on and what to expect during this transition.

What is Akamai?

Akamai is the CDN that Jive Cloud utilizes to help deliver web pages and their content across the globe:

When is this taking place?

Currently, many things are happening behind the scenes to prep for the official cutover from an Aurea Akamai account to a Lithium Akamai account for all L-JX customers. However, the official "switch flip" is tentatively scheduled to take place in mid January. We will likely test our changes on demos and preview instances a week or two prior to the official cutover date.

What is needed from me?

For the majority of customers, no action will be needed to make this change. However, for a small number of customers, you may get a request to approve/validate a new certificate to be issued for your domain. This is required as we change some CNAME records during the transition.  If you receive such a request, you will need to approve it promptly. Failure to do so could result in your LJ-X instance failing to load properly once we complete the transition. In addition to this, some customers will need to make some DNS changes, such as lowering the TTL ("time to live"), updating CNAME, and increasing the TTL. You will be contacted if these changes need to be made.

Let us know if you have any other questions about this or anything else!