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JX Blog

Khoros Staff

Coming soon!

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Khoros Alumni (Retired)

On Tuesday October 22nd we will be upgrading all preview instances to the 2019.10 version.  Production instances will be upgraded the following week on Tuesday October 29th.  This upgrade will not require any downtime for your instance.  You can see what bugs are fixed in this version in the 2019.10 release notes post.

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Khoros Alumni (Retired)

Hello Everyone,

On Tuesday July 23rd we'll be working on upgrading all preview instances to 2019.7, with the production upgrades scheduled for Tuesday July 30th. These will be zero downtime (HAZDU) updates, so there should be no impact to your community's performance. Release notes are already published, and can be found at JX 2019.7 Release Notes . We're happy to highlight improved accessibility for your communities with this release, as we have added an audio listening option as an alternative to Image Captchas during account registration.

Please do let us know if you have any questions or concerns during the release process!

Daniel

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Khoros Staff

Hello everyone,

Today, we successfully upgraded all Cloud Demo and Preview instances to our 2019.4 version. Because this upgrade requires downtime, we are scheduling it within a window during non business hours. Your upgrade window depends on what data center your instance is hosted in, and is as follows:

  • For instances hosted in our Amsterdam data center: May 7th, 2pm-8pm PDT
  • For instances hosted in our Phoenix data center: May 7th, 7pm-12am PDT

Due to the way our upgrades get batched together, we can't guarantee a specific time that your upgrade will happen (and thus, your instance is down) other than that it will fall in these windows. Let us know if you have any questions about this!

Patrick

 

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Khoros Staff

Hello!

Just letting everyone know about our next Cloud release which is due to hit Production on April 30th (with Previews getting the same upgrade on April 23rd). This quarterly Cloud release has a lot of good stuff in it, including bug fixes, an upgrade to the Java Development Kit, upgrades to other key libraries, and removal of the legacy content view and the outdated RTE. Because of these changes, the 2019.4 release requires downtime. You will be receiving an email in the coming days that will also call out the downtime required for this release. Feel free to reach out with any questions that you might have!

Patrick

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Khoros Staff

Hello everybody!

Over three years ago, the content pages in JX were complete redesigned (you can read more about that here: Content deep dive). And then again a few months later, the rich text editor was also upgraded/redesigned (more about that here: RTE deep dive). When we rolled out those new features, we also added the ability for customers to toggle them on and off, in order to acclimate themselves and their user base with the new functionality. In the upcoming 2019.4 release, these feature toggles are going to be removed and all customers will automatically use the new content types and the new RTE. Nothing needs to happen on your behalf, it will happen automatically during the upgrade, but you can also toggle them on yourselves today (if you haven't already) to start getting used to a newly, modernized view of the content pages. Again, let us know if you have any questions or concerns about this!

Patrick

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Khoros Staff

Hey everyone!

Our Akamai transition has now been completed for all JX Cloud customers! One last bit of bookkeeping is to update DNS, so if you are a vanity cloud customer (meaning, your site's URL is something other than *.jiveon.com) then someone from Khoros will be reaching out to you to have your technical teams update the DNS for your domain to a new Akamai edgekey host. Let us know if you have any questions about this!

Patrick

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Khoros Staff

Hey everybody,

Final update for the Akamai transition (read more about that here: https😕/lithosphere.lithium.com/t5/JX-Blog/Lithium-JX-Akamai-Transition/ba-p/505620), all non-vanity customers are already live on Khoros' Akamai config. If you are a Cloud customer that has a vanity URL (meaning, your site's address ends in something other than .jiveon.com), Akamai is going to start transitioning your config from the Aurea/Jive one to the new Khoros one on Monday (March 12th). We we be transitioning instances over about a week and a half, so not everyone will be migrated on Monday. This will happen with no downtime and no anticipated impact. If you notice something that doesn't seem right, please let us know!

Patrick

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Khoros Staff

Hey everyone,

As a quick update to the Akamai transition (read more about that here: https://lithosphere.lithium.com/t5/JX-Blog/Lithium-JX-Akamai-Transition/ba-p/505620), we are at a state after much testing and preparing that we can finally start pulling the trigger for some Lithium-JX Cloud customers. If you are a Cloud customer that does not have a vanity URL (meaning, your site's address ends in .jiveon.com), Akamai is going to "flip the switch" and transition your Akamai config from the Aurea/Jive one to the new Lithium one on Monday.  This will happen with no downtime and no anticipated impact. If you notice something that doesn't seem right, please let us know!

Patrick

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Khoros Staff

Hey everyone,

Just letting you all know about our plans for 2019.1. Due to feedback from numerous customers, we have made two changes to our upgrade process:

  1. We are going to start doing our upgrades on Tuesdays. This will give customers time to test the changes before the weekend hits and most people end their work week.
  2. We are publishing our Release Notes as soon as they are ready. The release notes for 2019.1 can be found: here.

2019.1 is currently scheduled for upgrades on January 22nd (with data preview instances getting the same upgrade on the 15th). This will be a zero downtime (HAZDU) release, so you shouldn't notice that anything is happening until the upgrade is complete. We also have a few new features that you can read more about here: https://lithosphere.lithium.com/t5/JX-Blog/New-cookie-consent-features-coming-in-2019-1/ba-p/509152....

Patrick

p.s. You may see (after upgrade) that your site is running on version "2018.13." This is due to a quirk in our release system, and both "2019.1" and "2018.13" refer to the same version of the L-JX software.

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