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Cisco Meraki Community Operations Manager

The Meraki Community is an online learning and engagement ecosystem that supports Meraki’s global partner and customer audience base. It is the central hub for Meraki users to connect with other IT professionals and networking gurus to ask for help, share expertise, network, and grow professionally. Additionally, the community supports critical initiatives across Meraki. Among others, it provides a platform for Meraki Product teams to run product betas, connects Meraki Marketing teams to users for customer research and awareness campaigns, and hosts technical forums to deflect Meraki support cases.

This role provides technical and operational leadership across the Meraki Community platform and partners with the Community Manager and stakeholders to execute strategic platform priorities that drive Community growth and business outcomes.

We're looking for a dedicated, experienced, and self-motivated professional with a mix of business and operations savvy. Our ideal candidate is a Khoros or systems authority with outstanding strategic and analytical skills, can distill big picture vision into innovative solutions, and has proven success leading multi-functional projects.

 

RESPONSIBILITIES:

  • Work closely with the Community Manager to define and deliver on the overall roadmap for the community
  • Collaborate cross-functionally to integrate our Community with other Meraki platforms (e.g. Salesforce, Absorb, and the Meraki dashboard). Coding is not required, but an understanding of how systems work together and how to talk to technical teams is!
  • Manage enhancement and release process with our development agency
  • Be responsible for the configuration of the Khoros platform, enabling us to get the most out of the platform.
  • Serve as main contact with our platform vendor (Khoros) to identify, communicate, and resolve platform bugs and other issues
  • Design, build, and improve processes and systems that support operational excellence
  • Provide backup support to Community Manager

 

QUALIFICATIONS:

  • 5+ years in a community operations, community management, platform architecture, technical program management, or similar role
  • Deep experience with platform deployment and configuration (Khoros platform expertise strongly preferred)
  • Demonstrated project management success
  • Outstanding communication & relationship-building skills with individuals at all levels of an organization

 

Learn more and apply here!

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