Please feel free to reach out to me directly here on Atlas / the Khoros Community with any questions.
The Training & Evangelism team is a highly interdisciplinary part of the Cisco Meraki organization. We help to drive market adoption by developing, promoting, and delivering scalable programs that build knowledge and create enthusiasm among participants.
As part of this mission, we support an active online community for ongoing peer-to-peer engagement, troubleshooting, and learning. The community launched in August 2017 and currently has over 25,000 members and 4,500 unique logins per month.
We are looking for an experienced Community Manager to lead the continued growth and evolution of the Meraki Community. If you’re a strategically-minded community leader who delights in the details of community configuration and content moderation, we’d love to talk to you.
Own and execute on the roadmap for community growth and evolution
Collaborate with the Community Engagement Manager and marketing teams to create editorial calendars that keep the community engaged and growing
Support and evolve our super user program and reputation / rewards programs
Interface extensively with internal and external stakeholders, including customers, partners, and departments such as Sales, Marketing, Product and Support
Evolve and own the community KPIs
Oversee technical, integration, and system administration aspects of the community (we use the Khoros community platform, SAML-based SSO, Salesforce, and Marketo)
DESIRED SKILLS AND EXPERIENCE
5+ years of experience in community management, customer advocacy, or product management
Proven ability to work collaboratively with others across a large organization
Analytically minded, with experience leveraging both quantitative and qualitative data to inform decisions
Self-starter able to thrive in a fast-paced, global, and dynamic environment
Understanding of UX design and development of community platforms to deliver the best user experience
Familiarity with the administrative and technical aspects of community platforms (Khoros / Lithium a plus)