Hello! Someone recently asked me if Khoros has a job description for a Community Manager role. Community Management is a role and a practice and there can be lots of definitions of a community manager as well as levels of experience. I want to make sure I provide resources that will cover the range. If you have hired a Community Manager recently, or are looking and saw a great one, can you share those here?
There are a couple of useful resources on the subject. There's How to Write an Exceptional Community Manager Job Description on CMX and The Community Roundtable has Understanding Community Roles and Responsibilities in 2020.
Here is a job description our team wrote up for a recent Atlas hire:
We are looking for a Community Manager with strong interpersonal skills and experience in bringing digital community experiences to life for both customers and staff.
The Community Manager will be responsible for the day to day operations of the community, and will work with Success, Sales, Marketing and Product teams to drive engagement and best practices.
When applying, please note any relevant b2b SaaS experience.
The Community Manager: