What makes us Qlik
Qlik helps enterprises around the world move faster, work smarter, and lead the way forward with an end-to-end solution for getting value out of data. A Gartner Magic Quadrant Leader for 11 years in a row! Our platform is the only one on the market that allows for open-ended, curiosity-driven exploration, giving everyone – at any skill level – the ability to make real discoveries that lead to real outcomes and transformative changes. We are a Values-Driven organization, operating in over 100 countries with 45,000 customers around the world. If you think we are interesting, please read on – we may be looking for you!
Technical Community Manager
As a tech-savvy Community Manager you will help drive the growth of Qlik Community. Reporting into the Director of Qlik Community you will implement strategies, tactics and best practices in a highly technical community environment. Built on the Khoros platform, Qlik Community is the company’s primary digital “hub” of user engagement and learning, supporting more than 130,000 customers, partners and loyal fans of Qlik solutions.
Qlik Communities is a key part of Qlik’s global Customer Marketing team, that rolls up through the Global Marketing organization. The Technical Community Manager is primarily responsible for executing on operational plans that support our business goals and manage programs to enable, engage and grow our Community.
Qlik has an innovative, team-oriented and high-energy culture. We offer a flexible and exciting work environment, and plenty of opportunities for you to grow as a professional and as an individual.
As Technical Community Manager you will have an immediate and significant impact on the success of Qlik Community, which supports Qlik’s growth and success.
Key Responsibilities & Tasks
Data is at the heart of a good customer experience. Given intention to demonstrate how Community is connecting data back to the business this role carries significance and visibility. Ultimately, we must demonstrate how Community intersects with how customers adopt our software, expand its usage and ultimately renew with Qlik. Job responsibilities are as follows:
Experience in online community management and moderation and customer engagement
Must have basic understanding of key Community metrics with demonstrated success in growth of such metrics
Will be asked to prepare reports with qualitative and quantitative data, insights and analytics, in many cases using our own software, to communicate trends and value of community to stakeholders.
Experience with Google Analytics for reporting that extends outside of Khoros Analytics.
Proven experience with SEARCH and SEO to drive external ranking increases
Experience with Website Compliance and Accessibility
Solicit, gather, and evaluate user feedback to optimize community experience.
Help to communicate and promote new features/functionalities to members with delivery to extend beyond text– eg., video and/or podcasts, livestreaming.
Not Required but a Plus:
•Working experience with Khoros specifically as a Community Platform
•Experience with Khoros Value Analytics, and/or with Survey Data
•Experience with Gamification and / or other tools to drive Community Engagement
•Knowledge of Qlik Sense a significant plus
•Experience with Confluence
Competencies and skills:
The skills and qualifications required for this role:
Qlik is an Equal Opportunity Employer and does not discriminate on the basis of any protected category or characteristic. We value the diversity of our workforce. If you need assistance due to disability during the application and/or recruiting process, please contact us via the Accessibility Request Form
For questions, reach out to @HopeP