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Khoros Staff

Smartbear - Community & Education Manager

Smartbear is looking for a new Community & Education Manager to join their team!  The position is Remote, or based in Coconut Creek, FL.

 

Community Duties 

  • Moderate community posts and responses 
  • Generate content for hosted events, contests, promotions, and technical guides
  • Work with internal and external stakeholders to generate viable solutions to open queries
  • Monitor other online sources for changes in trends and customer satisfaction
  • Analyze search results to identify content gaps
  • Evaluate user feedback and usage metrics to determine potential community enhancements
  • Assist in the writing of monthly community news

Education Duties 

  • Provide support to the licensing team to manage users who need access to on-demand courses, live courses, and certification exams
  • Assist in the generation of training materials and courses to be posted on the SmartBear Academy
  • Manage the day-to-day requests and operations in the LMS
  • Add, update, and remove videos from our video hosting service

Qualifications

  • 2+ years of experience work in community management, social media, or other related field
  • Solid understanding of organic and paid social media
  • Proficient in Microsoft Office, with emphasis on Excel and PowerPoint
  • Excellent written and verbal communication skills 
  • Basic knowledge of marketing automation, campaign management systems, or related tools.
  • Working knowledge of gamification principles

Nice to haves: 

  • Background working with Khoros Community Platform 
  • Experience using a Content Management System such as WordPress or Drupal
  • Experience with the Adobe Creative Suite
  • Familiarity with copywriting and content development

 

Posting this on behalf of @dclark-sb 

 

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