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Visma is looking for a Community Operations & Engagement Specialist

Who's Visma?

We are one of the top 5 software companies in the EU and number one in Cloud ERP in Europe. We are challenging the status quo. Because we believe that shaping the future of society happens through technology. And that bit by bit, code line by code line, we make progress happen for our customers. We are 14 000 dedicated employees helping our 1 135 000 customers.

Our group objectives:

PEOPLE - Be the most inspiring & engaging place to work

CUSTOMERS - Deliver best-in-class customer experience

TECH - Create technology that people enjoy

GROWTH - Sustainable growth in our markets

We operate across the entire Nordic region along with Benelux, Central and Eastern Europe, and Latin America. Since 2014 more than 140 companies have joined Visma, and so far this year 30 new companies have joined us.

Our Communities

21 of our companies are part of our main community, Visma Community, who runs on Khoros and has in a sense 150+ micro-communities. We also have Khoros Care. In addition we have one separate instance on Khoros. Some of the companies also have other systems.

About the team

The Community Operations & Engagement Specialist will be an integral member of the Marketing & Brand team. Not only will you work with your immediate colleagues on a group level but also with community managers and other stakeholders across the many Visma companies in a number of countries.

Location for this position

The position can be based in Oslo, Stockholm, Amsterdam, Copenhagen, Vilnius, or Helsinki and will support Visma companies spread across the Nordics Benelux and Latin America. Some traveling to other Visma locations might be required.

The position is in the Visma Group and we assist all the companies in Visma making the most out of their communities.

Key responsibilities

  • Take part in onboarding new companies to the Community platform, provide regular follow up and training of Community Managers, and boost internal engagement
  • Help build, implement, and execute on Community programs and platform development projects to drive business results
  • Contribute to making sure that our community platforms are tightly integrated with our marketing ecosystem
  • Work on Community strategy and optimise customer communication and engagement processes together with key resources
  • Work practically with creating email campaigns and editorial content, organising and hosting Community events, and handle administrative tasks

We believe you have some of these qualifications

  • A Self-starter, ambitious, eager to dive in and strong management skills get work done. 
  • Service-minded team player.
  • 2-3+ years of experience with online Communities, preferably with experience from Khoros or other Community platforms / Customer portals with strong management skills
  • Bachelor’s degree, ideally in computer science, marketing, or business
  • Comfortable working in a highly collaborative virtual team, hosting workshops, and having presentations
  • Strong verbal and written communications in English (understanding one of the Scandinavian languages is an advantage)
  • Knowledge of current digital marketing trends and best practices on topics such as personalization, cross-channel communication, content marketing, and data-driven optimization of experiences

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Read more and apply here

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