[WEBINAR] Using Khoros Care in a Public Health Crisis

Khoros Alumni (Retired)
Khoros is doing everything we can to support our customers’ efforts surrounding the COVID-19 pandemic. During this crisis, we are all acutely aware of the additional challenges and importance of good customer service. Join us for a webinar and live Q&A, to learn practical strategies and recommendations to best support your customers during a public health crisis. This event is exclusively for Khoros Care customers. Allison Fasching, an award-winner customer service leader and customer experience consultant, will share a Khoros Care playbook to support your customers in the midst of a COVID-19 pandemic, including:
  • Practical strategies for using automation and adjusting workflows to handle volume spikes
  • Recommendations on using and promoting digital channels if call centers face staffing challenges
  • Considerations and implications of remote working environments for agents and supervisors
Choose the best time for you:

I've tried to select the 1pm GMT call but it's automatically entered a calendar slot for 4pm GMT. Kindly advise....

Khoros Alumni (Retired)

@JulieB3 apologies, that calendar slot should be 1pm GMT. We will adjust the link! cc @KenzieW 

Khoros Alumni (Retired)

@KatieD @JulieB3 The link is fixed! You're good to sign up.



Thanks for this today, it was really helpful. Where can I find the playbook please?



Khoros Alumni (Retired)

@louisamartin so glad you found the information valuable. Here is the playbook!

Khoros Alumni (Retired)

In case you were unable to join us for our Using Khoros Care in a Public Health Crisis webinar, we wanted to provide you with a full recording here.