We have improved our YouTube integration capabilities to allow ingestion of comments on all videos, regardless of age. This enables you to respond to all new comments from your customers for any videos posted to your channel.
Care system tags will now map to a customer's Marketing Initiatives, Plans, and Labels. Care will assign these system tags to conversations on brand posts, which will give teams more automation and flexibility in routing, analytics, and engagement.
In this blog, we will talk about some Change Management best practices that can be applied to both expected and unexpected changes. For this topic, I have asked our Change Management Director, Ramona Maher, to join me.
Now that your team is a well-oiled machine, it's time to grow your Care program. In this session, we will talk about things to consider when growing your Care programs, if you haven’t already please be sure to read and consider the steps in Analyze and Optimize.
If you did your homework from the Analysis blog, then you likely have a ton of answers, and probably even more questions! In this session we will talk about the Optimization of your Care programs, this is something that can benefit you no matter the maturity of your Care programs.