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Khoros Care Blog

Khoros Care Blog
Home to best practices, success stories and product roll-outs for Khoros Care.
Khoros Staff

With the addition of TikTok’s moderation in Khoros Care, brands can now moderate their public comments on their owned videos in Khoros.

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Khoros Staff

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Your agent’s experience can make or break your customer satisfaction. Learn how to fully utilize Khoros for your Customer Care agents.

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Khoros Staff

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Humans built Artificial Intelligence to reduce mental work. Khoros built A.I. to reduce customer and agent mental stress.

 

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Khoros Staff

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Self-service goes beyond relieving your support team’s workload.

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Khoros Staff

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If your brand is wondering whether they should turn on Instagram DMs via Khoros, first ask yourself, "Are your customers using Instagram?" 

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Khoros Staff

The latest Khoros innovation release is full of new features that make agents and customers’ lives easier. AI capabilities that will reduce agent stress, new channels that will enhance customer experience, and much more.

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Khoros Alumni (Retired)

New Instagram APIs now make it possible for Khoros to display comments and replies (nested below comments) with full threaded context, bringing it on par with other channels such as Facebook.

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Khoros Staff

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In this blog, I am going to answer some questions we get from many of our customers.

  1. What is asynchronous vs. synchronous? 
  2. How do I forecast staff for each type of channel?
  3. What does success look like for a best class customer service in each of these channels?

 

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Khoros Alumni (Retired)

Starting October 5, 2021, Instagram is consolidating their long-format and short-format videos into a single Instagram Video category, and the existing IGTV categorization is deprecated.

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Khoros Alumni (Retired)

We have improved our YouTube integration capabilities to allow ingestion of comments on all videos, regardless of age. This enables you to respond to all new comments from your customers for any videos posted to your channel.

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