Learn why brands need to listen, engage, and join their customers on their digital channels of their choice during the pandemic and beyond.

In this second session, we will cover a couple of questions we often get from our customers and prospects about ways to help manage change, forecast staff, and cover multiple channels.

Email channel support, and two new AI-powered tools — Suggested Responses for agents and Intent Detection for tags.

Make your agents even more efficient by taking advantage of default values and field level permissions. Using these new features in the CRM integration, agents no longer need to enter all information manually. You can specify static or contextual default values (for example, the agent's name, the user's social handle, the conversation id, and much more), and you can even specify which fields are visible and/or editable.

Khoros now offers an Early Access program for Instagram DMs within Khoros Care, Khoros Social Inbox, and legacy Spredfast Care Module.

A Video/Blog covering a couple of questions we often get from our customers and prospects about getting started or expanding your Digital Care program.

Check out how we created the official Khoros chatbot Maia!

Sometimes chatbots are too smart for their own good. Join us and Google's messaging team to talk about chatbot best practice and rich experiences in Google's Business Messages.