Khoros Care Blog

LinkedIn announced that they will be launching a new Community Management API and will be subsequently deprecating the legacy Community Management API by June 30, 2023.

Here we are introducing a completely new user experience in Khoros Mobile Care. With this fresh change, an agent/expert can filter or sort conversations within a smart view. This will help them to quickly find the right conversation and react faster during viral or crisis events even on the go.

Check out the interactive product tour of our Accelerated Community Management solution to see how our comprehensive moderation and management tools provide faster and more flexible customer support operations. 

Ready to see what a highly efficient Care team can accomplish?

With the addition of TikTok’s moderation in Khoros Care, brands can now moderate their public comments on their owned videos in Khoros.

Your agent’s experience can make or break your customer satisfaction. Learn how to fully utilize Khoros for your Customer Care agents.

Self-service goes beyond relieving your support team’s workload.

The latest Khoros innovation release is full of new features that make agents and customers’ lives easier. AI capabilities that will reduce agent stress, new channels that will enhance customer experience, and much more.

New Instagram APIs now make it possible for Khoros to display comments and replies (nested below comments) with full threaded context, bringing it on par with other channels such as Facebook.