Sometimes chatbots are too smart for their own good. Join us and Google's messaging team to talk about chatbot best practice and rich experiences in Google's Business Messages.

Now your customers can start rich conversations from Google Search or Maps.

Instant gratification dominates the digital engagement space, and customer support teams are on the frontline. Care Analytics Tips can help coach you and your agents into Engagement Leaders.

Facebook Page Admin profiles who already utilize two-factor authentication at the user-level and business manager level are not impacted at this time.

We are excited to announce the launch of Customer Feedback (NPS/CSAT). Read the blog for more info to get you started!

Today, we launched Modern Chat to help you chat with your customers in real-time or anytime on your website.

Some of the most frequently asked questions and answers from the webinars. 

Recommendations for monitoring inbound conversations related to a crisis or other major event via Khoros Social Marketing Inbox and/or Care Module.

I’m Ron Sanderson, Technical Support Director for Khoros Care, Social Response.

This article highlights immediate automation opportunities and offers some strategy and guidance on how to proceed.