Public
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Khoros Care Blog

Khoros Care Blog
Home to best practices, success stories and product roll-outs for Khoros Care.
Khoros Staff

Tour.png

Check out the interactive product tour of our Accelerated Community Management solution to see how our comprehensive moderation and management tools provide faster and more flexible customer support operations. 

Read more...

Read more
1 0 116
Content Coordinator

Pushnext.png

Ready to see what a highly efficient Care team can accomplish?

Read more...

Read more
Labels (1)
2 0 290
Khoros Alumni (Retired)

With the addition of TikTok’s moderation in Khoros Care, brands can now moderate their public comments on their owned videos in Khoros.

Read more...

Read more
8 10 1,656
Khoros Staff

HybridFuture.png

Your agent’s experience can make or break your customer satisfaction. Learn how to fully utilize Khoros for your Customer Care agents.

Read more...

Read more
Labels (3)
3 0 543
Khoros Staff

Community Self Service.png

Self-service goes beyond relieving your support team’s workload.

Read more...

Read more
Labels (1)
Tags (3)
1 0 378
Khoros Alumni (Retired)

The latest Khoros innovation release is full of new features that make agents and customers’ lives easier. AI capabilities that will reduce agent stress, new channels that will enhance customer experience, and much more.

Read more...

Read more
2 0 653
Khoros Alumni (Retired)

New Instagram APIs now make it possible for Khoros to display comments and replies (nested below comments) with full threaded context, bringing it on par with other channels such as Facebook.

Read more...

Read more
Labels (2)
Tags (2)
14 1 1,651
Khoros Staff

A11ey_12-1637089351008.png

In this blog, I am going to answer some questions we get from many of our customers.

  1. What is asynchronous vs. synchronous? 
  2. How do I forecast staff for each type of channel?
  3. What does success look like for a best class customer service in each of these channels?

 

Read more...

Read more
Labels (2)
Tags (2)
1 0 1,051
Khoros Alumni (Retired)

Starting October 5, 2021, Instagram is consolidating their long-format and short-format videos into a single Instagram Video category, and the existing IGTV categorization is deprecated.

Read more...

Read more
Labels (2)
2 1 603
Khoros Alumni (Retired)

We have improved our YouTube integration capabilities to allow ingestion of comments on all videos, regardless of age. This enables you to respond to all new comments from your customers for any videos posted to your channel.

Read more...

Read more
Labels (1)
Tags (2)
9 2 1,345