New Instagram APIs now make it possible for Khoros to display comments and replies (nested below comments) with full threaded context, bringing it on par with other channels such as Facebook.
Email channel support, and two new AI-powered tools — Suggested Responses for agents and Intent Detection for tags.
Step-by-step guide on setting up a risk free pilot program to test Push-Next performance
If you’ve never worked in a push-next queue, you may have some questions on how to get work done, or what to expect from the workflow. Here are a few examples of what to expect from working in a push-next queue.
In early May, we announced exciting news that the user interface of Khoros Care (formerly Lithium SMM/Response) will be getting a visual refresh .