The latest Khoros innovation release is full of new features that make agents and customers’ lives easier. AI capabilities that will reduce agent stress, new channels that will enhance customer experience, and much more.
New Instagram APIs now make it possible for Khoros to display comments and replies (nested below comments) with full threaded context, bringing it on par with other channels such as Facebook.
If you’ve never worked in a push-next queue, you may have some questions on how to get work done, or what to expect from the workflow. Here are a few examples of what to expect from working in a push-next queue.
