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Khoros Care Blog

Khoros Care Blog
Home to best practices, success stories and product roll-outs for Khoros Care.
Khoros Staff

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In this blog, I am going to answer some questions we get from many of our customers.

  1. What is asynchronous vs. synchronous? 
  2. How do I forecast staff for each type of channel?
  3. What does success look like for a best class customer service in each of these channels?

 

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Khoros Staff

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Today we’re proud to announce that Khoros has acquired Flow.ai, an innovative conversational AI platform for designing and managing chatbots.

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Khoros Staff

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In this session, we will cover a few questions we often get from our customers and prospects about ways to help manage change, forecast staff, and cover multiple channels.

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Khoros Staff

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In this video/blog, we cover a few questions we often get from our customers and prospects about getting started or expanding your Digital Care program.

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Khoros Staff

Email channel support, and two new AI-powered tools — Suggested Responses for agents and Intent Detection for tags.

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Khoros Alumni (Retired)

Some of the most frequently asked questions and answers from the webinars. 

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Khoros Staff

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This article highlights immediate automation opportunities and offers some strategy and guidance on how to proceed.

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