Email channel support, and two new AI-powered tools — Suggested Responses for agents and Intent Detection for tags.
Step by step guide on setting up a pilot program to test Push-Next performance
If you’ve never worked in a push-next queue, you may have some questions on how to get work done, or what to expect from the workflow. Here are a few examples of what to expect from working in a push-next queue.
In early May, we announced exciting news that the user interface of Khoros Care (formerly Lithium SMM/Response) will be getting a visual refresh .