Khoros Care Blog

Here we are introducing a completely new user experience in Khoros Mobile Care. With this fresh change, an agent/expert can filter or sort conversations within a smart view. This will help them to quickly find the right conversation and react faster during viral or crisis events even on the go.

The latest Khoros innovation release is full of new features that make agents and customers’ lives easier. AI capabilities that will reduce agent stress, new channels that will enhance customer experience, and much more.

New Instagram APIs now make it possible for Khoros to display comments and replies (nested below comments) with full threaded context, bringing it on par with other channels such as Facebook.

Email channel support, and two new AI-powered tools — Suggested Responses for agents and Intent Detection for tags.

Step-by-step guide on setting up a risk free pilot program to test Push-Next performance

If you’ve never worked in a push-next queue, you may have some questions on how to get work done, or what to expect from the workflow. Here are a few examples of what to expect from working in a push-next queue.

In early May, we announced exciting news that the user interface of Khoros Care (formerly Lithium SMM/Response) will be getting a visual refresh .