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Khoros Care Blog

Khoros Care Blog
Home to best practices, success stories and product roll-outs for Khoros Care.
Khoros Staff

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In this blog, we will talk about some Change Management best practices that can be applied to both expected and unexpected changes. For this topic, I have asked our Change Management Director, Ramona Maher, to join me.

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Moderator

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The Atlas Team is leveraging cutting edge Care feature updates to streamline workflow and report on email in new and exciting ways.

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Khoros Staff

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In this session, we will cover a few questions we often get from our customers and prospects about ways to help manage change, forecast staff, and cover multiple channels.

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Content Coordinator

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Instant gratification dominates the digital engagement space, and customer support teams are on the frontline. Care Analytics Tips can help coach you and your agents into Engagement Leaders.

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Khoros Staff

Every Social Care team should be prepared for an unexpected spike in inbound contact volumes. Whatever the cause, it is crucial that you anticipate the spike, prepare a plan to address it, and review the outcome once things calm down again. 

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Khoros Alumni (Retired)

I got a question recently about how to use author tags to filter data in analytics, and I thought I'd create this short video to show how you can do this.

A key thought to remember is that 

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Khoros Staff

Update on the migration of SMM raw post exports from the Supervisor View to Analytics.

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Khoros Alumni (Retired)

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Learn more about the Lithium CRM Connector, Manage View, and Common Analytics, available now!

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