Instant gratification dominates the digital engagement space, and customer support teams are on the frontline. Care Analytics Tips can help coach you and your agents into Engagement Leaders.
Today, we launched Modern Chat to help you chat with your customers in real-time or anytime on your website.
Every Social Care team should be prepared for an unexpected spike in inbound contact volumes. Whatever the cause, it is crucial that you anticipate the spike, prepare a plan to address it, and review the outcome once things calm down again.
I got a question recently about how to use author tags to filter data in analytics, and I thought I'd create this short video to show how you can do this.
A key thought to remember is that
Update on the migration of SMM raw post exports from the Supervisor View to Analytics.
Learn more about the Lithium CRM Connector, Manage View, and Common Analytics, available now!