Khoros Care Blog

The latest Khoros innovation release is full of new features that make agents and customers’ lives easier. AI capabilities that will reduce agent stress, new channels that will enhance customer experience, and much more.

In this blog, I am going to answer some questions we get from many of our customers.

1. What is asynchronous vs. synchronous? 
2. How do I forecast staff for each type of channel?
3. What does success look like for a best class customer service in each of these channels?

Today we’re proud to announce that Khoros has acquired Flow.ai, an innovative conversational AI platform for designing and managing chatbots.

In this session, we will cover a few questions we often get from our customers and prospects about ways to help manage change, forecast staff, and cover multiple channels.

In this video/blog, we cover a few questions we often get from our customers and prospects about getting started or expanding your Digital Care program.

Email channel support, and two new AI-powered tools — Suggested Responses for agents and Intent Detection for tags.

Some of the most frequently asked questions and answers from the webinars. 

This article highlights immediate automation opportunities and offers some strategy and guidance on how to proceed.