Today we’re proud to announce that Khoros has acquired Flow.ai, an innovative conversational AI platform for designing and managing chatbots.
In this session, we will cover a few questions we often get from our customers and prospects about ways to help manage change, forecast staff, and cover multiple channels.
In this video/blog, we cover a few questions we often get from our customers and prospects about getting started or expanding your Digital Care program.
Email channel support, and two new AI-powered tools — Suggested Responses for agents and Intent Detection for tags.
Some of the most frequently asked questions and answers from the webinars.
This article highlights immediate automation opportunities and offers some strategy and guidance on how to proceed.