Public

Khoros Care Blog

Khoros Staff

Title Cards.png

Now that you're team is a well oiled machine, it's time to grow your Care program

Read more...

Read more
Labels (1)
  • Best Practices

0 0 42
Khoros Staff

Optimize.png

Let’s talk about what to do with all the data you have gathered from your analysis!

Read more...

Read more
Labels (1)
  • Best Practices

0 0 132
Khoros Staff

Analylze.png

We will be breaking down part 3 of this series into 3 small sections. First up, the analysis you should be doing on an ongoing basis.

Read more...

Read more
Labels (1)
  • Best Practices

2 0 263
Khoros Staff

Forecasting2.png

In this second session, we will cover a couple of questions we often get from our customers and prospects about ways to help manage change, forecast staff, and cover multiple channels.

Read more...

Read more
Labels (6)
Tags (2)
0 2 1,336
Khoros Staff

Starting1.png

A Video/Blog covering a couple of questions we often get from our customers and prospects about getting started or expanding your Digital Care program.

Read more...

Read more
Labels (5)
7 2 1,394
Content Coordinator

Title Cards (6).png

Instant gratification dominates the digital engagement space, and customer support teams are on the frontline. Care Analytics Tips can help coach you and your agents into Engagement Leaders.

Read more...

Read more
Labels (3)
Tags (2)
3 0 775
Khoros Staff

Title Cards (19).png

This article highlights immediate automation opportunities and offers some strategy and guidance on how to proceed.

Read more...

Read more
Labels (3)
Tags (1)
16 0 746
Khoros Staff

Every Social Care team should be prepared for an unexpected spike in inbound contact volumes. Whatever the cause, it is crucial that you anticipate the spike, prepare a plan to address it, and review the outcome once things calm down again. 

Read more...

Read more
Labels (2)
Tags (1)
5 0 452
Khoros Staff

Step by step guide on setting up a pilot program to test Push-Next performance

Read more...

Read more
Labels (2)
Tags (1)
5 0 377
Khoros Staff

If you’ve never worked in a push-next queue, you may have some questions on how to get work done, or what to expect from the workflow. Here are a few examples of what to expect from working in a push-next queue.

Read more...

Read more
Labels (3)
2 0 314
Blog Dashboard