Sometimes chatbots are too smart for their own good. Join us and Google's messaging team to talk about chatbot best practice and rich experiences in Google's Business Messages.
Instant gratification dominates the digital engagement space, and customer support teams are on the frontline. Care Analytics Tips can help coach you and your agents into Engagement Leaders.
Recommendations for monitoring inbound conversations related to a crisis or other major event via Khoros Social Marketing Inbox and/or Care Module.
This article highlights immediate automation opportunities and offers some strategy and guidance on how to proceed.
Every Social Care team should be prepared for an unexpected spike in inbound contact volumes. Whatever the cause, it is crucial that you anticipate the spike, prepare a plan to address it, and review the outcome once things calm down again.
Step by step guide on setting up a pilot program to test Push-Next performance
A few examples of what to expect from working in a push-next queue.
I got a question recently about how to use author tags to filter data in analytics, and I thought I'd create this short video to show how you can do this.
A key thought to remember is that
How to define any number of tags in a hierarchical structure.