Khoros Care Blog

Check out the interactive product tour of our Accelerated Community Management solution to see how our comprehensive moderation and management tools provide faster and more flexible customer support operations. 

Ready to see what a highly efficient Care team can accomplish?

Your agent’s experience can make or break your customer satisfaction. Learn how to fully utilize Khoros for your Customer Care agents.

Self-service goes beyond relieving your support team’s workload.

In this blog, I am going to answer some questions we get from many of our customers.

1. What is asynchronous vs. synchronous? 
2. How do I forecast staff for each type of channel?
3. What does success look like for a best class customer service in each of these channels?

Discover ways to build a new program, optimize your existing program or prepare to grow!

In this blog, we will talk about some Change Management best practices that can be applied to both expected and unexpected changes. For this topic, I have asked our Change Management Director, Ramona Maher, to join me.

Now that your team is a well-oiled machine, it's time to grow your Care program. In this session, we will talk about things to consider when growing your Care programs, if you haven’t already please be sure to read and consider the steps in Analyze and Optimize. 

If you did your homework from the Analysis blog, then you likely have a ton of answers, and probably even more questions! In this session we will talk about the Optimization of your Care programs, this is something that can benefit you no matter the maturity of your Care programs.

The Atlas Team is leveraging cutting edge Care feature updates to streamline workflow and report on email in new and exciting ways.