cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Khoros Care Blog

Khoros Staff

Sometimes chatbots are too smart for their own good. Join us and Google's messaging team to talk about chatbot best practice and rich experiences in Google's Business Messages.

Read more...

Read more
1 0 94
Content Coordinator

Care Analytics Tips  for Engagement Leaders (1).png

Instant gratification dominates the digital engagement space, and customer support teams are on the frontline. Care Analytics Tips can help coach you and your agents into Engagement Leaders.

Read more...

Read more
Labels (5)
2 0 280
Khoros Staff

Recommendations for monitoring inbound conversations related to a crisis or other major event via Khoros Social Marketing Inbox and/or Care Module.

Read more...

Read more
Labels (1)
  • Best Practices

Tags (1)
3 1 210
Khoros Staff

This article highlights immediate automation opportunities and offers some strategy and guidance on how to proceed.

Read more...

Read more
Labels (1)
  • Best Practices

Tags (1)
16 0 373
Khoros Staff

Every Social Care team should be prepared for an unexpected spike in inbound contact volumes. Whatever the cause, it is crucial that you anticipate the spike, prepare a plan to address it, and review the outcome once things calm down again. 

Read more...

Read more
Labels (2)
Tags (1)
5 0 164
Khoros Staff

Step by step guide on setting up a pilot program to test Push-Next performance

Read more...

Read more
Labels (3)
Tags (1)
5 0 165
Khoros Staff

A few examples of what to expect from working in a push-next queue.

Read more...

Read more
Labels (3)
2 0 113
Khoros Guru

I got a question recently about how to use author tags to filter data in analytics, and I thought I'd create this short video to show how you can do this.

A key thought to remember is that 

Read more...

Read more
Labels (3)
8 4 2,427
Khoros Guru

How to define any number of tags in a hierarchical structure.

Read more...

Read more
Labels (1)
  • Best Practices

2 2 114