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Khoros Care Blog

Khoros Care Blog
Home to best practices, success stories and product roll-outs for Khoros Care.
Khoros Staff

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Your agent’s experience can make or break your customer satisfaction. Learn how to fully utilize Khoros for your Customer Care agents.

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Khoros Staff

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Humans built Artificial Intelligence to reduce mental work. Khoros built A.I. to reduce customer and agent mental stress.

 

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Khoros Staff

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Self-service goes beyond relieving your support team’s workload.

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Khoros Staff

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If your brand is wondering whether they should turn on Instagram DMs via Khoros, first ask yourself, "Are your customers using Instagram?" 

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Khoros Staff

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In this blog, I am going to answer some questions we get from many of our customers.

  1. What is asynchronous vs. synchronous? 
  2. How do I forecast staff for each type of channel?
  3. What does success look like for a best class customer service in each of these channels?

 

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Content Coordinator

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Discover ways to build a new program, optimize your existing program or prepare to grow!

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  • Best Practices

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Khoros Staff

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In this blog, we will talk about some Change Management best practices that can be applied to both expected and unexpected changes. For this topic, I have asked our Change Management Director, Ramona Maher, to join me.

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Khoros Staff

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Now that your team is a well-oiled machine, it's time to grow your Care program. In this session, we will talk about things to consider when growing your Care programs, if you haven’t already please be sure to read and consider the steps in Analyze and Optimize

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Khoros Staff

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If you did your homework from the Analysis blog, then you likely have a ton of answers, and probably even more questions! In this session we will talk about the Optimization of your Care programs, this is something that can benefit you no matter the maturity of your Care programs.

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Moderator

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The Atlas Team is leveraging cutting edge Care feature updates to streamline workflow and report on email in new and exciting ways.

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