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Khoros Care Blog

Khoros Care Blog
Home to best practices, success stories and product roll-outs for Khoros Care.
Content Coordinator

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Discover ways to build a new program, optimize your existing program or prepare to grow!

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Khoros Staff

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In this blog, we will talk about some Change Management best practices that can be applied to both expected and unexpected changes. For this topic, I have asked our Change Management Director, Ramona Maher, to join me.

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Khoros Staff

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Now that your team is a well-oiled machine, it's time to grow your Care program. In this session, we will talk about things to consider when growing your Care programs, if you haven’t already please be sure to read and consider the steps in Analyze and Optimize

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Khoros Staff

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If you did your homework from the Analysis blog, then you likely have a ton of answers, and probably even more questions! In this session we will talk about the Optimization of your Care programs, this is something that can benefit you no matter the maturity of your Care programs.

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Khoros Staff

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We will be breaking down part 3 of this series into 3 small sections. First up, the analysis you should be doing on an ongoing basis.

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Khoros Staff

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In this session, we will cover a few questions we often get from our customers and prospects about ways to help manage change, forecast staff, and cover multiple channels.

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Khoros Staff

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In this video/blog, we cover a few questions we often get from our customers and prospects about getting started or expanding your Digital Care program.

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Content Coordinator

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Instant gratification dominates the digital engagement space, and customer support teams are on the frontline. Care Analytics Tips can help coach you and your agents into Engagement Leaders.

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Khoros Staff

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This article highlights immediate automation opportunities and offers some strategy and guidance on how to proceed.

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Khoros Staff

Every Social Care team should be prepared for an unexpected spike in inbound contact volumes. Whatever the cause, it is crucial that you anticipate the spike, prepare a plan to address it, and review the outcome once things calm down again. 

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