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Khoros Care Blog

Khoros Staff

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A Video/Blog covering a couple of questions we often get from our customers and prospects about getting started or expanding your Digital Care program.

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Content Coordinator

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Instant gratification dominates the digital engagement space, and customer support teams are on the frontline. Care Analytics Tips can help coach you and your agents into Engagement Leaders.

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Khoros Alumni (Retired)

Recommendations for monitoring inbound conversations related to a crisis or other major event via Khoros Social Marketing Inbox and/or Care Module.

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Khoros Staff

This article highlights immediate automation opportunities and offers some strategy and guidance on how to proceed.

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Khoros Staff

Every Social Care team should be prepared for an unexpected spike in inbound contact volumes. Whatever the cause, it is crucial that you anticipate the spike, prepare a plan to address it, and review the outcome once things calm down again. 

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Khoros Staff

Step by step guide on setting up a pilot program to test Push-Next performance

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Khoros Staff

A few examples of what to expect from working in a push-next queue.

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Khoros Guru

I got a question recently about how to use author tags to filter data in analytics, and I thought I'd create this short video to show how you can do this.

A key thought to remember is that 

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Khoros Guru

How to define any number of tags in a hierarchical structure.

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