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Khoros Care Blog - Page 2

Khoros Care Blog
Home to best practices, success stories and product roll-outs for Khoros Care.
Khoros Staff

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We will be breaking down part 3 of this series into 3 small sections. First up, the analysis you should be doing on an ongoing basis.

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  • Best Practices

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Khoros Staff

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In this session, we will cover a few questions we often get from our customers and prospects about ways to help manage change, forecast staff, and cover multiple channels.

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Khoros Staff

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In this video/blog, we cover a few questions we often get from our customers and prospects about getting started or expanding your Digital Care program.

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Khoros Alumni (Retired)

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Check out how we created the official Khoros chatbot Maia!

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Content Coordinator

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Instant gratification dominates the digital engagement space, and customer support teams are on the frontline. Care Analytics Tips can help coach you and your agents into Engagement Leaders.

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Khoros Staff

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This article highlights immediate automation opportunities and offers some strategy and guidance on how to proceed.

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Khoros Staff

Every Social Care team should be prepared for an unexpected spike in inbound contact volumes. Whatever the cause, it is crucial that you anticipate the spike, prepare a plan to address it, and review the outcome once things calm down again. 

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Khoros Staff

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Step-by-step guide on setting up a risk free pilot program to test Push-Next performance

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Khoros Staff

If you’ve never worked in a push-next queue, you may have some questions on how to get work done, or what to expect from the workflow. Here are a few examples of what to expect from working in a push-next queue.

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Khoros Alumni (Retired)

I got a question recently about how to use author tags to filter data in analytics, and I thought I'd create this short video to show how you can do this.

A key thought to remember is that 

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