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Khoros Care Blog

Khoros Care Blog
Home to best practices, success stories and product roll-outs for Khoros Care.
Khoros Alumni (Retired)

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The NEW CRM Connector enables agents to manage CRM records and cases while managing omnichannel conversations with customers.

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Khoros Alumni (Retired)

Make your agents even more efficient by taking advantage of default values and field level permissions. Using these new features in the CRM integration, agents no longer need to enter all information manually. You can specify static or contextual default values (for example, the agent's name, the user's social handle, the conversation id, and much more), and you can even specify which fields are visible and/or editable.

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