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Khoros Care Blog

Khoros Oracle
Khoros Oracle

Facebook Page Admin profiles who already utilize two-factor authentication at the user-level and business manager level are not impacted at this time.

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Khoros Staff
Khoros Staff

Today, we launched Modern Chat to help you chat with your customers in real-time or anytime on your website.

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Khoros Staff
Khoros Staff

Join us for a webinar and live Q&A, to learn practical strategies and recommendations to best support your customers during a public health crisis.

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  • Khoros Care

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Khoros Staff
Khoros Staff

We partnered with Kate Leggett from Forrester Research for a discussion on modernizing customer service centers. Watch the video to learn how digital is changing your customer care organization.

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  • Khoros Care

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Khoros Staff
Khoros Staff

We are thrilled to announce today’s release of Khoros Bot, our chatbot now available in Khoros Care.

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Khoros Staff
Khoros Staff

Beginning March 4, 2020, businesses will have up to 24 hours to respond to a customer on Facebook Messenger. Here's what you need to know.

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Khoros Staff
Khoros Staff

Po.st has recently informed us that they are no longer supporting their link shortening (and link shortening analytics) services. 

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Khoros Alumni (Retired) Khoros Alumni (Retired)
Khoros Alumni (Retired)

We live in an increasingly mobile world, and Khoros has overhauled its two flagship mobile apps.

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Khoros Oracle
Khoros Oracle

In early May, we announced exciting news that the user interface of Khoros Care (formerly Lithium SMM/Response) will be getting a visual refreshYour agents will see the updated UI when they log in on Thursday morning, July 25th. We expect the update to be released to all customers during the standard update window on Wednesday evening, July 24th / Thursday early morning, July 25th, depending on your region.

Why we are making this change
  • While many users love the Care user experience (UX), we have gotten feedback that the interface (UI) looks a bit outdated.
  • We want to improve accessibility, which requires some changes like larger font sizes and AA compliant contrast for low vision.
  • We need to rebrand the UI from Lithium to Khoros. 
What to expect
With this updated Care UI, you'll notice that the platform feels more modern, more accessible, and more aligned with our new Khoros branding. However, the changes are light, visual enhancements (details below), and will absolutely not change the UX layout or disrupt agent workflows.
 
These are the specific enhancements you will see in the updated Care UI (full screen preview here) on July 25th: 
  • Slightly larger font sizes and more legible text, following AA standards
  • Better contrast with at least a 4.5:1 contrast ratio for text
  • Fewer gradients
  • Cleaner buttons
  • Better accessibility, improving our overall WCAG2.0 compliance, which helps reduce eye strain for users in the platform all day
  • Style changes that match our Khoros brand look and feel
  • The navigation bar at the top will change to a darker color and display the Khoros logo
Key Takeaways
The Care UI update does not change the orientation of buttons, layouts, functionality, and most importantly, efficiency (full screen preview here). Agents will simply enjoy a more modern and accessible UI, with all buttons and UI elements in the same location.

There is no change to the login URLs on either .response or .app:

https://customer.response.lithium.com/account/login
https://customer.app.lithium.com/#/login
 
We hope you are as excited about these enhancements as we are! If you have feedback on these changes, we would love to hear it.

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