Sometimes chatbots are too smart for their own good. Join us and Google's messaging team to talk about chatbot best practice and rich experiences in Google's Business Messages.
Now your customers can start rich conversations from Google Search or Maps.
Instant gratification dominates the digital engagement space, and customer support teams are on the frontline. Care Analytics Tips can help coach you and your agents into Engagement Leaders.
Facebook Page Admin profiles who already utilize two-factor authentication at the user-level and business manager level are not impacted at this time.
Today, we launched Modern Chat to help you chat with your customers in real-time or anytime on your website.
Some of the most frequently asked questions and answers from the webinars.
Join us for a webinar and live Q&A, to learn practical strategies and recommendations to best support your customers during a public health crisis.
We partnered with Kate Leggett from Forrester Research for a discussion on modernizing customer service centers. Watch the video to learn how digital is changing your customer care organization.
We are thrilled to announce today’s release of Khoros Bot, our chatbot now available in Khoros Care.
Beginning March 4, 2020, businesses will have up to 24 hours to respond to a customer on Facebook Messenger. Here's what you need to know.