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Khoros Care Blog

Khoros Care Blog
Home to best practices, success stories and product roll-outs for Khoros Care.
Khoros Staff

Here we are introducing a completely new user experience in Khoros Mobile Care. With this fresh change, an agent/expert can filter or sort conversations within a smart view. This will help them to quickly find the right conversation and react faster during viral or crisis events even on the go.

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Khoros Staff

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Check out the interactive product tour of our Accelerated Community Management solution to see how our comprehensive moderation and management tools provide faster and more flexible customer support operations. 

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Khoros Alumni (Retired)

With the addition of TikTok’s moderation in Khoros Care, brands can now moderate their public comments on their owned videos in Khoros.

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Khoros Alumni (Retired)

Facebook recently rolled out a new setting to all Instagram users that could potentially impact their ability to manage IG direct messages through Khoros. 

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Khoros Staff

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Today we’re proud to announce that Khoros has acquired Flow.ai, an innovative conversational AI platform for designing and managing chatbots.

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Khoros Alumni (Retired)

Twitter new Fleets are not yet available via API. Please share your feedback to help us advocate on your behalf collectively to Twitter.   

 

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Khoros Staff

Email channel support, and two new AI-powered tools — Suggested Responses for agents and Intent Detection for tags.

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Khoros Alumni (Retired)

Facebook is rolling out Instagram DM access in a phased approach. Read the post for more info on when you can expect to see your IG DMs in Khoros. 

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Khoros Staff

Now your customers can start rich conversations from Google Search or Maps.

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Khoros Alumni (Retired)

Facebook Page Admin profiles who already utilize two-factor authentication at the user-level and business manager level are not impacted at this time.

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