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Khoros Care Blog

Khoros Care Blog
Home to best practices, success stories and product roll-outs for Khoros Care.
Khoros Alumni (Retired)

With the addition of TikTok’s moderation in Khoros Care, brands can now moderate their public comments on their owned videos in Khoros.

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Khoros Alumni (Retired)

The latest Khoros innovation release is full of new features that make agents and customers’ lives easier. AI capabilities that will reduce agent stress, new channels that will enhance customer experience, and much more.

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Khoros Alumni (Retired)

New Instagram APIs now make it possible for Khoros to display comments and replies (nested below comments) with full threaded context, bringing it on par with other channels such as Facebook.

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Khoros Alumni (Retired)

Starting October 5, 2021, Instagram is consolidating their long-format and short-format videos into a single Instagram Video category, and the existing IGTV categorization is deprecated.

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  • Product Updates

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Khoros Alumni (Retired)

We have improved our YouTube integration capabilities to allow ingestion of comments on all videos, regardless of age. This enables you to respond to all new comments from your customers for any videos posted to your channel.

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  • Product Updates

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Khoros Alumni (Retired)

Care system tags will now map to a customer's Marketing Initiatives, Plans, and Labels. Care will assign these system tags to conversations on brand posts, which will give teams more automation and flexibility in routing, analytics, and engagement.

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  • Product Updates

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Khoros Alumni (Retired)

Facebook recently rolled out a new setting to all Instagram users that could potentially impact their ability to manage IG direct messages through Khoros. 

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Khoros Staff

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Today we’re proud to announce that Khoros has acquired Flow.ai, an innovative conversational AI platform for designing and managing chatbots.

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Khoros Alumni (Retired)

Twitter new Fleets are not yet available via API. Please share your feedback to help us advocate on your behalf collectively to Twitter.   

 

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Khoros Staff

Email channel support, and two new AI-powered tools — Suggested Responses for agents and Intent Detection for tags.

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