Care system tags will now map to a customer's Marketing Initiatives, Plans, and Labels. Care will assign these system tags to conversations on brand posts, which will give teams more automation and flexibility in routing, analytics, and engagement.
Today we’re proud to announce that Khoros has acquired Flow.ai, an innovative conversational AI platform for designing and managing chatbots.
Twitter new Fleets are not yet available via API. Please share your feedback to help us advocate on your behalf collectively to Twitter.
Email channel support, and two new AI-powered tools — Suggested Responses for agents and Intent Detection for tags.
Khoros now offers an Early Access program for Instagram DMs within Khoros Care, Khoros Social Inbox, and legacy Spredfast Care Module.
Now your customers can start rich conversations from Google Search or Maps.
Facebook Page Admin profiles who already utilize two-factor authentication at the user-level and business manager level are not impacted at this time.
Today, we launched Modern Chat to help you chat with your customers in real-time or anytime on your website.
We live in an increasingly mobile world, and Khoros has overhauled its two flagship mobile apps.
In early May, we announced exciting news that the user interface of Khoros Care (formerly Lithium SMM/Response) will be getting a visual refresh .