Public

Khoros Care Blog

Khoros Care Blog
Home to best practices, success stories and product roll-outs for Khoros Care.
Khoros Oracle

We have improved our YouTube integration capabilities to allow ingestion of comments on all videos, regardless of age. This enables you to respond to all new comments from your customers for any videos posted to your channel.

Read more...

Read more
Labels (1)
  • Product Updates

Tags (2)
7 1 217
Khoros Alumni (Retired)

Care system tags will now map to a customer's Marketing Initiatives, Plans, and Labels. Care will assign these system tags to conversations on brand posts, which will give teams more automation and flexibility in routing, analytics, and engagement.

Read more...

Read more
Labels (1)
  • Product Updates

2 0 301
Khoros Staff

Title Cards (3).png

Today we’re proud to announce that Khoros has acquired Flow.ai, an innovative conversational AI platform for designing and managing chatbots.

Read more...

Read more
Labels (4)
2 0 697
Khoros Oracle

Twitter new Fleets are not yet available via API. Please share your feedback to help us advocate on your behalf collectively to Twitter.   

 

Read more...

Read more
Labels (2)
Tags (3)
4 0 514
Khoros Staff

Email channel support, and two new AI-powered tools — Suggested Responses for agents and Intent Detection for tags.

Read more...

Read more
Labels (5)
9 0 1,189
Khoros Oracle

Facebook is rolling out Instagram DM access in a phased approach. Read the post for more info on when you can expect to see your IG DMs in Khoros. 

Read more...

Read more
Labels (2)
Tags (4)
5 1 2,228
Khoros Staff

Now your customers can start rich conversations from Google Search or Maps.

Read more...

Read more
Labels (2)
Tags (1)
2 0 911
Khoros Oracle

Facebook Page Admin profiles who already utilize two-factor authentication at the user-level and business manager level are not impacted at this time.

Read more...

Read more
Labels (2)
Tags (1)
1 0 1,152
Khoros Staff

Today, we launched Modern Chat to help you chat with your customers in real-time or anytime on your website.

Read more...

Read more
Labels (3)
8 2 2,500
Khoros Alumni (Retired)

We live in an increasingly mobile world, and Khoros has overhauled its two flagship mobile apps.

Read more...

Read more
2 0 1,021