Khoros Care Blog - Page 2

Email channel support, and two new AI-powered tools — Suggested Responses for agents and Intent Detection for tags.

Facebook is rolling out Instagram DM access in a phased approach. Read the post for more info on when you can expect to see your IG DMs in Khoros. 

Now your customers can start rich conversations from Google Search or Maps.

Facebook Page Admin profiles who already utilize two-factor authentication at the user-level and business manager level are not impacted at this time.

Today, we launched Modern Chat to help you chat with your customers in real-time or anytime on your website.

We live in an increasingly mobile world, and Khoros has overhauled its two flagship mobile apps.

In early May, we announced exciting news that the user interface of Khoros Care (formerly Lithium SMM/Response) will be getting a visual refresh . 

We are excited to announce that the user interface of Khoros Care (formerly Lithium SMM/Response) will be getting a visual refresh. This move to the new Khoros branding will modernize the look and feel, and improve some accessibility issues.

Update on the migration of SMM raw post exports from the Supervisor View to Analytics.