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Khoros Care Blog - Page 2

Khoros Staff
Khoros Staff

Po.st has recently informed us that they are no longer supporting their link shortening (and link shortening analytics) services. 

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Khoros Alumni (Retired) Khoros Alumni (Retired)
Khoros Alumni (Retired)

We live in an increasingly mobile world, and Khoros has overhauled its two flagship mobile apps.

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Khoros Staff
Khoros Staff

Join us for The Bot Balancing Act webinar on Wednesday, December 4 at 10 AM CT and let our industry experts Reply.ai, in a conversation with Khoros, provide information on:

  • How do I navigate the AI landscape?
  • What are best practices in integrating Bots?
  • Which channels? What metrics? Where do I start?
  • How does Khoros support Bots?

Register here! 

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Khoros Oracle
Khoros Oracle

In early May, we announced exciting news that the user interface of Khoros Care (formerly Lithium SMM/Response) will be getting a visual refreshYour agents will see the updated UI when they log in on Thursday morning, July 25th. We expect the update to be released to all customers during the standard update window on Wednesday evening, July 24th / Thursday early morning, July 25th, depending on your region.

Why we are making this change
  • While many users love the Care user experience (UX), we have gotten feedback that the interface (UI) looks a bit outdated.
  • We want to improve accessibility, which requires some changes like larger font sizes and AA compliant contrast for low vision.
  • We need to rebrand the UI from Lithium to Khoros. 
What to expect
With this updated Care UI, you'll notice that the platform feels more modern, more accessible, and more aligned with our new Khoros branding. However, the changes are light, visual enhancements (details below), and will absolutely not change the UX layout or disrupt agent workflows.
 
These are the specific enhancements you will see in the updated Care UI (full screen preview here) on July 25th: 
  • Slightly larger font sizes and more legible text, following AA standards
  • Better contrast with at least a 4.5:1 contrast ratio for text
  • Fewer gradients
  • Cleaner buttons
  • Better accessibility, improving our overall WCAG2.0 compliance, which helps reduce eye strain for users in the platform all day
  • Style changes that match our Khoros brand look and feel
  • The navigation bar at the top will change to a darker color and display the Khoros logo
Key Takeaways
The Care UI update does not change the orientation of buttons, layouts, functionality, and most importantly, efficiency (full screen preview here). Agents will simply enjoy a more modern and accessible UI, with all buttons and UI elements in the same location.

There is no change to the login URLs on either .response or .app:

https://customer.response.lithium.com/account/login
https://customer.app.lithium.com/#/login
 
We hope you are as excited about these enhancements as we are! If you have feedback on these changes, we would love to hear it.

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Khoros Guru
Khoros Guru

maxresdefault.jpg

We are excited to announce that the user interface of Khoros Care (formerly Lithium SMM/Response) will be getting a visual refresh. This move to the new Khoros branding will modernize the look and feel, and improve some accessibility issues.

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Khoros Guru
Khoros Guru

I got a question recently about how to use author tags to filter data in analytics, and I thought I'd create this short video to show how you can do this.

A key thought to remember is that 

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Khoros Staff
Khoros Staff

Update on the migration of SMM raw post exports from the Supervisor View to Analytics.

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Khoros Alumni (Retired) Khoros Alumni (Retired)
Khoros Alumni (Retired)

Manage View.png

Learn more about the Lithium CRM Connector, Manage View, and Common Analytics, available now!

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