Join us for a webinar and live Q&A, to learn practical strategies and recommendations to best support your customers during a public health crisis.
We partnered with Kate Leggett from Forrester Research for a discussion on modernizing customer service centers. Watch the video to learn how digital is changing your customer care organization.
We are thrilled to announce today’s release of Khoros Bot, our chatbot now available in Khoros Care.
Beginning March 4, 2020, businesses will have up to 24 hours to respond to a customer on Facebook Messenger. Here's what you need to know.
Every Social Care team should be prepared for an unexpected spike in inbound contact volumes. Whatever the cause, it is crucial that you anticipate the spike, prepare a plan to address it, and review the outcome once things calm down again.
In early February, Khoros Care will need significant downtime to make important infrastructure updates. This article provides more information about the downtime and supporting resources.
Po.st has recently informed us that they are no longer supporting their link shortening (and link shortening analytics) services.
We live in an increasingly mobile world, and Khoros has overhauled its two flagship mobile apps.
Join us for The Bot Balancing Act webinar on Wednesday, December 4 at 10 AM CT and let our industry experts Reply.ai, in a conversation with Khoros, provide information on:
Step by step guide on setting up a pilot program to test Push-Next performance