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Khoros Care Blog - Page 2

Khoros Alumni (Retired)

Some of the most frequently asked questions and answers from the webinars. 

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Khoros Alumni (Retired)

Recommendations for monitoring inbound conversations related to a crisis or other major event via Khoros Social Marketing Inbox and/or Care Module.

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Khoros Staff

I’m Ron Sanderson, Technical Support Director for Khoros Care, Social Response.

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Khoros Staff

This article highlights immediate automation opportunities and offers some strategy and guidance on how to proceed.

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Khoros Staff

Join us for a webinar and live Q&A, to learn practical strategies and recommendations to best support your customers during a public health crisis.

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Khoros Staff

We partnered with Kate Leggett from Forrester Research for a discussion on modernizing customer service centers. Watch the video to learn how digital is changing your customer care organization.

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Khoros Staff

We are thrilled to announce today’s release of Khoros Bot, our chatbot now available in Khoros Care.

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Khoros Staff

Beginning March 4, 2020, businesses will have up to 24 hours to respond to a customer on Facebook Messenger. Here's what you need to know.

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Khoros Staff

Every Social Care team should be prepared for an unexpected spike in inbound contact volumes. Whatever the cause, it is crucial that you anticipate the spike, prepare a plan to address it, and review the outcome once things calm down again. 

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Khoros Staff

In early February, Khoros Care will need significant downtime to make important infrastructure updates. This article provides more information about the downtime and supporting resources. 

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