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Khoros Care Blog - Page 2

Khoros Staff

Make your agents even more efficient by taking advantage of default values and field level permissions. Using these new features in the CRM integration, agents no longer need to enter all information manually. You can specify static or contextual default values (for example, the agent's name, the user's social handle, the conversation id, and much more), and you can even specify which fields are visible and/or editable.

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Khoros Oracle

Khoros now offers an Early Access program for Instagram DMs within Khoros Care, Khoros Social Inbox, and legacy Spredfast Care Module.

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Khoros Staff
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Khoros Staff

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Check out how we created the official Khoros chatbot Maia!

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Khoros Staff

Sometimes chatbots are too smart for their own good. Join us and Google's messaging team to talk about chatbot best practice and rich experiences in Google's Business Messages.

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Khoros Staff

Now your customers can start rich conversations from Google Search or Maps.

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Content Coordinator

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Instant gratification dominates the digital engagement space, and customer support teams are on the frontline. Care Analytics Tips can help coach you and your agents into Engagement Leaders.

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Khoros Oracle

Facebook Page Admin profiles who already utilize two-factor authentication at the user-level and business manager level are not impacted at this time.

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Khoros Staff

We are excited to announce the launch of Customer Feedback (NPS/CSAT). Read the blog for more info to get you started!

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Khoros Staff

Today, we launched Modern Chat to help you chat with your customers in real-time or anytime on your website.

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