Some of the most frequently asked questions and answers from the webinars.
Recommendations for monitoring inbound conversations related to a crisis or other major event via Khoros Social Marketing Inbox and/or Care Module.
I’m Ron Sanderson, Technical Support Director for Khoros Care, Social Response.
This article highlights immediate automation opportunities and offers some strategy and guidance on how to proceed.
Join us for a webinar and live Q&A, to learn practical strategies and recommendations to best support your customers during a public health crisis.
We partnered with Kate Leggett from Forrester Research for a discussion on modernizing customer service centers. Watch the video to learn how digital is changing your customer care organization.
We are thrilled to announce today’s release of Khoros Bot, our chatbot now available in Khoros Care.
Beginning March 4, 2020, businesses will have up to 24 hours to respond to a customer on Facebook Messenger. Here's what you need to know.
Every Social Care team should be prepared for an unexpected spike in inbound contact volumes. Whatever the cause, it is crucial that you anticipate the spike, prepare a plan to address it, and review the outcome once things calm down again.
In early February, Khoros Care will need significant downtime to make important infrastructure updates. This article provides more information about the downtime and supporting resources.