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Khoros Care Blog - Page 3

Khoros Care Blog
Home to best practices, success stories and product roll-outs for Khoros Care.
Khoros Alumni (Retired)

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In this video/blog, we cover a few questions we often get from our customers and prospects about getting started or expanding your Digital Care program.

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Khoros Alumni (Retired)

Learn why brands need to listen, engage, and join their customers on their digital channels of their choice during the pandemic and beyond.

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Khoros Alumni (Retired)

Twitter new Fleets are not yet available via API. Please share your feedback to help us advocate on your behalf collectively to Twitter.   

 

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Khoros Staff

Email channel support, and two new AI-powered tools — Suggested Responses for agents and Intent Detection for tags.

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Khoros Alumni (Retired)

Make your agents even more efficient by taking advantage of default values and field level permissions. Using these new features in the CRM integration, agents no longer need to enter all information manually. You can specify static or contextual default values (for example, the agent's name, the user's social handle, the conversation id, and much more), and you can even specify which fields are visible and/or editable.

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Khoros Alumni (Retired)

Facebook is rolling out Instagram DM access in a phased approach. Read the post for more info on when you can expect to see your IG DMs in Khoros. 

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Khoros Alumni (Retired)
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Khoros Alumni (Retired)

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Check out how we created the official Khoros chatbot Maia!

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Khoros Staff

Sometimes chatbots are too smart for their own good. Join us and Google's messaging team to talk about chatbot best practice and rich experiences in Google's Business Messages.

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Khoros Staff

Now your customers can start rich conversations from Google Search or Maps.

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