Khoros Care Blog - Page 3

We will be breaking down part 3 of this series into 3 small sections. First up, the analysis you should be doing on an ongoing basis.

Today we’re proud to announce that Khoros has acquired Flow.ai, an innovative conversational AI platform for designing and managing chatbots.

In this session, we will cover a few questions we often get from our customers and prospects about ways to help manage change, forecast staff, and cover multiple channels.

In this video/blog, we cover a few questions we often get from our customers and prospects about getting started or expanding your Digital Care program.

Learn why brands need to listen, engage, and join their customers on their digital channels of their choice during the pandemic and beyond.

Email channel support, and two new AI-powered tools — Suggested Responses for agents and Intent Detection for tags.

Make your agents even more efficient by taking advantage of default values and field level permissions. Using these new features in the CRM integration, agents no longer need to enter all information manually. You can specify static or contextual default values (for example, the agent's name, the user's social handle, the conversation id, and much more), and you can even specify which fields are visible and/or editable.

Facebook is rolling out Instagram DM access in a phased approach. Read the post for more info on when you can expect to see your IG DMs in Khoros.