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Release Notes & Announcements
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Care Blog
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LisaH1

TikTok Moderation Has Arrived!

With the addition of TikTok’s moderation in Khoros Care, brands can now moderate their public comments on their owned videos in Khoros.
by Khoros Staff LisaH1 in Khoros Care Blog
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A11ey

The Hybrid Future is Here: Let’s modernize your agent's experience

Your agent’s experience can make or break your customer satisfaction. Learn how to fully utilize Khoros for your Customer Care agents.
by Khoros Staff A11ey in Khoros Care Blog
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ParkerH

It's Time To Update Your Thoughts on A.I.

Humans built Artificial Intelligence to reduce mental work. Khoros built A.I. to reduce customer and agent mental stress.
by Khoros Staff ParkerH in Khoros Care Blog
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A11ey

Community Self-Service + Accelerated Community Management

Self-service goes beyond relieving your support team’s workload.
by Khoros Staff A11ey in Khoros Care Blog
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A11ey

Synchronous vs Asynchronous Conversation Priorities

In this blog, I am going to answer some questions we get from many of our customers. What is asynchronous vs. synchronous? How do I forecast staff for each type of channel? What do...
by Khoros Staff A11ey in Khoros Care Blog
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