In this session, we will cover a couple of questions we often get from our customers and prospects about ways to help manage change, forecast staff, and cover multiple channels. Ho...
In the video/blog, we cover a few questions we often get from our customers and prospects about getting started or expanding your Digital Care program. With so many channels to cho...
In today’s world, digital-first customer engagement is no longer an option — it’s a must. In this 45-minute webinar hosted by Engage Business Media, we’ll hear: How customer needs ...
Twitter has just launched Fleets: a new way to join the conversation: Fleets are for sharing momentary thoughts – they help start conversations and only stick around for 24 hours. ...
Today, we’re thrilled to announce 3 new capabilities within Khoros Care; Email channel support, Suggested Responses for agents, and Intent Detection for tags. By adding support for...
