I got a question recently about how to use author tags to filter data in analytics, and I thought I'd create this short video to show how you can do this. A key thought to remember is that tags on authors are used to filter conversations / posts just...

In early May, we announced exciting news that the user interface of Khoros Care (formerly Lithium SMM/Response) will be getting a visual refresh. Your agents will see the updated UI when they log in on Thursday morning, July 25th. We expect the updat...

With Lithium SMM, we want you to be able to recognize your customer and provide a seamless experience - every time, everywhere they reach out. To this end, our upcoming SMM release will include an update required by Facebook to ensure that you can id...