Khoros Care

Home to best practices, success stories and product roll-outs for Khoros Care.

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Introducing Khoros Bot Today We are thrilled to announce today’s release of Khoros Bot, our chatbot now available in Khoros Care. Building on the intelligence in Khoros Care today--like automatically flagging ... by KatieD in Khoros Care Blog Blog Digital Customer Experience Strategy Khoros Care New Feature	15	8
[WEBINAR] Bots, conversation design, & Google's Business Messages The best chatbots are fail proof. Not because they're futuristic super computers — but because they know their limits and when to hand off to human agents. We're talking with Rob L... by JoshSn in Khoros Care Blog Blog Best Practices Conferences Events & Webcasts Digital Customer Experience Strategy	1	0
Launching Google's Business Messages in Care Today, we're excited to announce Google's Business Messages is now available within Khoros Care! The new channel makes it easy for customers to initiate rich messaging conversation... by JoshSn in Khoros Care Blog Blog Digital Customer Experience Strategy Khoros Care New Feature	2	0
Balancing Strategy to Avoid Cherry-Picking Many will judge your brand based on their first engagement with care agents, who are in that very vital moment, the face of the brand. Utilizing and understanding the strengths and... by CoryD in Khoros Care Blog Blog Analytics Best Practices Khoros Care	2	0
Important Update: Facebook Business Manager Requiring Two-Factor Authentication What change is Facebook making? Facebook is rolling out Two-Factor Authentication (2FAC) as a requirement for Facebook Business Manager starting on Tuesday, May 19th. Is there any ... by SheetalK in Khoros Care Blog Blog Facebook Khoros Care Khoros Care Agents	1	0