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Home to best practices, success stories and product roll-outs for Khoros Care.
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SheetalK
In early May, we announced exciting news that the user interface of Khoros Care (formerly Lithium SMM/Response) will be getting a visual refresh. Your agents will see the updated UI when they log in on Thursday morning, July 25th. We expect the updat...
by Khoros Oracle Khoros Oracle in Khoros Care Blog latest reply 09-24-2019
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AdamCo
I got a question recently about how to use author tags to filter data in analytics, and I thought I'd create this short video to show how you can do this. A key thought to remember is that tags on authors are used to filter conversations / posts just...
by Khoros Guru Khoros Guru in Khoros Care Blog latest reply 07-14-2019
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JustinF
We are excited to announce that the user interface of Khoros Care (formerly Lithium SMM/Response) will be getting a visual refresh. This move to the new Khoros branding will modernize the look and feel, and improves some accessibility issues. The onl...
by Khoros Guru Khoros Guru in Khoros Care Blog latest reply 07-01-2019
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JohnD
As part of Facebook’s commitment to user security and privacy, they have been making changes to APIs and infrastructure that all third-party apps use. As part of this ongoing effort, we will be making a necessary backend update on December 9th. At th...
by Khoros Staff JohnD Khoros Staff in Khoros Care Blog latest reply 05-16-2019
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JessicaS
With Lithium SMM, we want you to be able to recognize your customer and provide a seamless experience - every time, everywhere they reach out. To this end, our upcoming SMM release will include an update required by Facebook to ensure that you can id...
by Khoros Alumni (Retired) JessicaS Khoros Alumni (Retired) Khoros Alumni (Retired) in Khoros Care Blog latest reply 08-21-2018
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