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KatieD
We are thrilled to announce today’s release of Khoros Bot, our chatbot now available in Khoros Care. Building on the intelligence in Khoros Care today--like automatically flagging inbound posts as “actionable” for prioritized routing and also analyzi...
by Khoros Staff KatieD Khoros Staff in Khoros Care Blog latest reply Thursday
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KatieD
Khoros is doing everything we can to support our customers’ efforts surrounding the COVID-19 pandemic. During this crisis, we are all acutely aware of the additional challenges and importance of good customer service. Join us for a webinar and live Q...
by Khoros Staff KatieD Khoros Staff in Khoros Care Blog latest reply 2 weeks ago
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RonS
I’m Ron Sanderson, Technical Support Director for Khoros Care, Social Response. Over the past 6 Months, we have more than doubled the size of the Khoros Care support team. The additional folks were critical as we’ve noticed that our customers have be...
by Khoros Staff RonS Khoros Staff in Khoros Care Blog posted 2 weeks ago
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KatieD
Modernizing Your Contact Center Webinar Featuring Kate Leggett from Forrester Why we made this webinar Customers communicate digitally with everyone in their lives; why should it be different with businesses? As digital channels continue to prolifera...
by Khoros Staff KatieD Khoros Staff in Khoros Care Blog posted 4 weeks ago
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KatieD
Facebook Messenger is changing their policy to reflect people's expectations of faster responses. Beginning March 4, 2020, businesses will have up to 24 hours to respond to a customer on Facebook Messenger. The +1 message that allowed businesses to s...
by Khoros Staff KatieD Khoros Staff in Khoros Care Blog latest reply a month ago
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