Khoros Care

Home to best practices, success stories and product roll-outs for Khoros Care.

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Launching Google's Business Messages in Care Today, we're excited to announce Google's Business Messages is now available within Khoros Care! The new channel makes it easy for customers to initiate rich messaging conversation... by JoshSn in Khoros Care Blog Blog Digital Customer Experience Strategy Khoros Care New Feature	2	0
Balancing Strategy to Avoid Cherry-Picking Many will judge your brand based on their first engagement with care agents, who are in that very vital moment, the face of the brand. Utilizing and understanding the strengths and... by CoryD in Khoros Care Blog Blog Analytics Best Practices Khoros Care	2	0
Important Update: Facebook Business Manager Requiring Two-Factor Authentication What change is Facebook making? Facebook is rolling out Two-Factor Authentication (2FAC) as a requirement for Facebook Business Manager starting on Tuesday, May 19th. Is there any ... by SheetalK in Khoros Care Blog Blog Facebook Khoros Care Khoros Care Agents	1	0
Customer Feedback (NPS/CSAT) is Available! We are excited to launch NPS/CSAT Customer Feedback for Khoros Care. This feature allows brands to survey customers to quickly assess quality of service at the conclusion of a conv... by DaveGal in Khoros Care Blog Blog New Feature	2	0
Launching Khoros Modern Chat In this COVID-19 crisis, your customer service volumes are higher than ever and crashing many call centers. With contact center and support teams shifting to remote work, you need ... by KatieD in Khoros Care Blog Blog Analytics Digital Customer Experience Strategy Khoros Care	8	2