Khoros Care

Home to best practices, success stories and product roll-outs for Khoros Care.

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Update on Khoros Rebranding and Agent UI Refresh In early May, we announced exciting news that the user interface of Khoros Care (formerly Lithium SMM/Response) will be getting a visual refresh. Your agents will see the updated UI when they log in on Thursday morning, July 25th. We expect the updat... by SheetalK Khoros Oracle in Khoros Care Blog latest reply 09-24-2019	6	18
Using author tags to filter in analytics I got a question recently about how to use author tags to filter data in analytics, and I thought I'd create this short video to show how you can do this. A key thought to remember is that tags on authors are used to filter conversations / posts just... by AdamCo Khoros Guru in Khoros Care Blog latest reply 07-14-2019	8	4
Khoros Rebranding and Agent UI Refresh We are excited to announce that the user interface of Khoros Care (formerly Lithium SMM/Response) will be getting a visual refresh. This move to the new Khoros branding will modernize the look and feel, and improves some accessibility issues. The onl... by JustinF Khoros Guru in Khoros Care Blog latest reply 07-01-2019	8	10
Migration of SMM Raw Post exports from Supervisor View to Analytics As part of Facebook’s commitment to user security and privacy, they have been making changes to APIs and infrastructure that all third-party apps use. As part of this ongoing effort, we will be making a necessary backend update on December 9th. At th... by JohnD Khoros Staff in Khoros Care Blog latest reply 05-16-2019	1	9
January 11th Deadline: Facebook Business Manager Required for SMM Customers With Lithium SMM, we want you to be able to recognize your customer and provide a seamless experience - every time, everywhere they reach out. To this end, our upcoming SMM release will include an update required by Facebook to ensure that you can id... by JessicaS Khoros Alumni (Retired) in Khoros Care Blog latest reply 08-21-2018 Business Manager facebook SMM	6	1