A superuser program can be incredibly beneficial for any community. Your superusers are your top contributors and biggest advocates, but what happens when there are conflicts with superusers? For this month’s Lithium CX Files, we sat down with Stephen Fell (@Fellsteruk) of TalkTalk to learn about his superuser program and how to best manage conflicts when they come up.
What are some of Stephen’s tips?
Want to learn more from Stephen? Check out his guest blog on 6 Tips on Driving Engagement.
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