Public

Slack - Community Integration

Khoros Staff

Community managers/Administrators want to remain updated with the type of content being posted on their respective communities. They also want to ensure timely response to community members/end users’ queries. 

Community managers want notifications and the ability to respond quickly because they want to create a great experience for the visitors and members in their community. Pro-active and increased engagement in a community provides a better experience that is associated with the brand and helps the community grow.

With multiple desktop/mobile applications out there, one is constantly switching between these applications to get things done. Be it setting up schedules and meetings on calendars, reading emails, communicating with colleagues via messaging tools like slack/teams etc, there is always a constant move from one application to another. And for community managers, community itself is one additional application that also requires attention.

Slack and Community integration brings your community to your Slack workspace. 

With Community and Slack integration, community managers/administrators/staff can be notified of community discussions on Slack instantly. And people can then reply, kudo, or discuss the post with others directly in Slack.  

How does this work?

Khoros has developed a Slack application “Community by Khoros”. This App will be a bridge between your slack workspace and your community platform. It is a one stop solution that enables you to interact with your community without you actually visiting the community. 

With the “Community by Khoros” App for Slack you can:

  • Receive notifications of all the message post subscriptions. If you have subscribed to a board/post/thread, you will receive instant notifications on your Slack workspace. This includes replies to comments or new posts.
  • If you have been mentioned in any of the community posts, that demand your immediate attention, you will be instantly notified on your Slack Workspace
    Blog1.png
 
 
  • You can reply immediately once you receive the notifications from Slack workspace itself. You need not login to the community
  • You want to search something in the community? No need to login to the community. You can use slash command from your workspace to search within your community
 

Blog3 2 2.png

 

In addition, you can also leverage existing features of Slack. If you want to be reminded later on a notification, set up a reminder. You can even copy the link and share the notifications across different Slack channels.

How do you enable Slack - Community Integration?

Slack Integration is available as an Early Access. Please file a support ticket to enable it.

Community by Khoros application can only be installed by a community manager/administrator of a Khoros community. 

You can install the “Community by Khoros” app directly from the Admin Portal of your community. 

Step 1: Visit Slack Integration under Admin Portal:

AdminAdmin

Step 2: Once you click on “Add to Slack” button”, you will be routed to a Slack permission page:

Blog5 2.png

For more details about Slack Integration, please check out Slack Integration Details.

Tags (2)
22 Comments
Honored Contributor

Is this EA available now, or not until 20.10?  I would love to be using it right now if someone wants to enable it for us :D  (CSM has been aware for months, support ticket is also open, so if I am just stuck waiting until then, no worries, excited for this!)

edit - Well, I randomly decided to check my stage instance, and see it is live in there actually, so ignore me :)

Khoros Staff
Hi @StanGromer, this is available as EA in 20.10. However, I will get it enabled immediately on your staging site. :smiling_face_with_smiling_eyes: You can enable it in prod as soon as your community is upgraded to 20.10.
Khoros Staff

Hi @StanGromer , I had enabled Slack on your staging site last week itself. I had updated the same to Eva Van Voorhis. Please let me know.

Honored Contributor

When setting up the Slack app I run into this error:

Unapproved permissions requested
channels:history, channels:read, channels:manage

Here's a screenshot:

Khoros_Slack_error.png

We also had our Slack admin try to perform the installation with the same result.

Any suggestions on what we can try here?

Khoros Staff

Hi @Claudius - The Slack feature has been incorrectly enabled. We will be re-enabling it for you. For, 20.8, we request customers to test the feature on stage only. Slack Integration feature is available in 20.10 as EA, where we recommend to enable on prod.

Khoros Staff

Hi @Claudius , we have re-enabled it. Please let us know if its working now.

Thanks

Honored Contributor

If we want to discuss internally around the certain topic, I mean in the Slack, is it possible some how? Because if you read the community thread in the Slack and if you type comment it will goes to the community as well. Sometimes we want to discuss internally before we reply to the customers. Is there easy way for this?

Khoros Staff

Hi @TeroRe - Presently, there is no specific way to discuss this in a group. Its a one on one Bot. 

Thanks

Honored Contributor

@NoorS  Slack has Reply in thread -feature itself, does it work with this? I mean that from the community comes the topic to read in the Slack and we start internal discussion using Slack´s Reply in thread -feature?

Screenshot 2020-12-02 at 10.06.07.png

Khoros Staff

Hi @TeroRe , Slack's "reply in thread" cannot used here. If you reply via this, the reply will remain only in the "Community by Khoros" app. However, you can leverage Slack's other existing features like "reminder" and "pinning". 

Honored Contributor

Okay, thanks @NoorS 

Occasional Contributor

@NoorS 

To confirm, when you say the integration is "a one on one Bot" that means I am not able to have the bot post in a public Slack channel. It will only message me directly. Is that right?

Khoros Staff

Hi @AriWeissman , Yes, it would message you directly via the "Community by Khoros" app. It will not push messages to a any channel.

Thanks

Occasional Commentator

yes  It will not push messages to a any channel.

Occasional Commentator

 Slack Integration feature is available in 20.10 as EA, where we recommend to enable on prod.

Valued Contributor

Are you able to integrate slack <> khoros in a stage environment or only in prod?

Khoros Staff

Hi @Finney0225 - You can integrate Slack integration on both stage and prod environments. The potential problem that you can encounter with stage environment is that it is usually behind an HTaccess. Since this is a third party integration, it is important that site should be publicly accessible. 

CC: @AshishKe 

Occasional Commentator

Hello Thanks for sharing such an Important information with us. Thank You so much it will help me alot 

Honored Contributor

"Its a one on one Bot"

If I want to give easy way to our stakeholders (etc) to follow what´s happening in the community is it possible to do with the Slack integration?

I mean that every discussion from the certain board can be found from the certain Slack channel and people without community account can follow them there?

Moderator

Hi @NoorS , could you perhaps provide some insight into this?

 

Thanks!

Khoros Staff

@TeroRe Scope of the current support on Community-Slack integration is primarily to deliver a community member's notifications on the brand's Slack workspace.  As an additional channel in addition to the pre-existing modes such as email notifications. In that sense, yes, this is a good way for the stakeholders to stay on top of community conversations while remaining on Slack. In addition to receiving these notifications, they can also undertake simple actions such as Kudo and Reply right from within Slack.

Support for additional channels on Slack each corresponding to different nodes in the community is not something that is available today. For example, if certain stakeholders in your company want to be notified on new ideas being submitted. It is an enhancement idea that we have in our backlog. Will plan as a future enhancement.

 

Honored Contributor

Thanks @RahulHa for the update.