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Khoros Communities Blog

Khoros Oracle

member spend.pngCommunity Members do spend more than non-Community Members!  Although it can sometimes be arduous to prove this particular Value Story, the excitement it can ultimately generate within a brand's senior leadership team makes it worth the effort. 

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Khoros Oracle

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Calculating just how many contacts to your Support Center have been deflected by Community is easy!  There is a standardized formula, and you can apply the formula via a basic survey and a few simple Community metrics. 

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Khoros Staff

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With insights and feedback uncovered during interviews with Community Managers and Developers over December, January and February, we're making improvements in key areas we identified. 

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Khoros Oracle

business value.pngMeasuring Business Value within Community has never been as easy as it is today

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Content Coordinator

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New to Khoros Communities? Looking to establish community Rewards? This series is for you!

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Khoros Staff

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In the last blog post, we wrote about designing the community for effective rewards and recognition, starting with the user's successful first visit to the community.  Now, let’s take a look at building a recognition program for your valuable users and superusers.

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Khoros Staff

Have you ever wondered how you could summarize the Community Success with a single, easy to measure, and really meaningful KPI that everyone can understand? Learn how here!

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Khoros Staff

This article explains our new Business Value framework with links to the white papers and calculators for more in-depth knowledge and your own experimentation.

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Khoros Staff

In September of this year we hosted our first annual Engage event. This blog recaps one of the most popular sessions - Gamification in our Communities. Domo, SAS, and Videotron drive customer engagement

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Khoros Staff

Claire Flanagan of Cloudera and Rachel Happe of Community Roundtable discuss Community Engagement: what is it, what is the impact, and how to measure it. 

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