It’s hard to tell sometimes if your FAQs are A) working to deflect support requests and B) useful or interesting to your customers. This is probably why FAQs frequently fall to the bottom of the “To Do” list for your marketing and support teams. Community Syndication brings an easier, better way to manage FAQs that guarantees they are relevant, useful, and can update quickly with changing user needs - such as in a crisis.
To protect your community from becoming a distribution point for malicious software, Khoros’s Real-Time Virus Scanner (RTVS) service checks for viruses in files attached to posts. This service will be enabled for all communities by default.
Bringing people together as a community is what Khoros is all about. Over the past few years, we have built products that extend Community outside of our platform using our ActiveCast technology. Building off of that foundation, we’re excited to announce the first component in our next generation of Community Syndication, Q&A Syndication.