Community Members do spend more than non-Community Members! Although it can sometimes be arduous to prove this particular Value Story, the excitement it can ultimately generate within a brand's senior leadership team makes it worth the effort.
Calculating just how many contacts to your Support Center have been deflected by Community is easy! There is a standardized formula, and you can apply the formula via a basic survey and a few simple Community metrics.
With insights and feedback uncovered during interviews with Community Managers and Developers over December, January and February, we're making improvements in key areas we identified.
In the last blog post, we wrote about designing the community for effective rewards and recognition, starting with the user's successful first visit to the community. Now, let’s take a look at building a recognition program for your valuable users and superusers.
Have you ever wondered how you could summarize the Community Success with a single, easy to measure, and really meaningful KPI that everyone can understand? Learn how here!
This article explains our new Business Value framework with links to the white papers and calculators for more in-depth knowledge and your own experimentation.
In September of this year we hosted our first annual Engage event. This blog recaps one of the most popular sessions - Gamification in our Communities. Domo, SAS, and Videotron drive customer engagement
Claire Flanagan of Cloudera and Rachel Happe of Community Roundtable discuss Community Engagement: what is it, what is the impact, and how to measure it.
