Have you ever wondered how you could summarize the Community Success with a single, easy to measure and really meaningful KPI that everyone can understand? 

Communities with measurable strategies drive customer experience, product use, and operational efficiency. Hear more about how Khoros Customer Communities compare to other advanced communities in our upcoming webinar with Rachel Happe from The Community Roundtable. Register below. 

This article explains our new Business Value framework with links to the white papers and calculators for more in depth knowledge and your own experimentation.

It’s hard to tell sometimes if your FAQs are A) working to deflect support requests and B) useful or interesting to your customers.  This is probably why FAQs frequently fall to the bottom of the “To Do” list for your marketing and support teams. Community Syndication brings an easier, better way to manage FAQs that guarantees they are relevant, useful, and can update quickly with changing user needs - such as in a crisis. 

This blog entails the best SEO practices implemented by Khoros Platform.

Tips for simplifying community management and moderation with manage view.

Every activity has to go digital now, but some of the most impactful parts of events are the informal interactions. How can you move to virtual without losing that? Hint: a community helps. 

Like many companies, you are probably getting slammed by a ton of new customer questions around this current crisis. We have been working closely with some of the biggest, most critical companies in the world over the last few weeks to help them optimize their digital care and communities, and we wanted to share some of the insights with everyone.