Khoros Communities Blog

Success Rate is a simple metric that provides actionable insight to help you improve customer experience and drive ROI for your community. Here are 5 easy ways to improve it.

Communities with measurable strategies drive customer experience, product use, and operational efficiency. Hear more about how Khoros Customer Communities compare to other advanced communities in our upcoming webinar with Rachel Happe from The Community Roundtable. Register below. 

Have you ever wondered how you could summarize the Community Success with a single, easy to measure, and really meaningful KPI that everyone can understand? Learn how here!

This article explains our new Business Value framework with links to the white papers and calculators for more in-depth knowledge and your own experimentation.

In September of this year we hosted our first annual Engage event. This blog recaps one of the most popular sessions - Gamification in our Communities. Domo, SAS, and Videotron drive customer engagement

Claire Flanagan of Cloudera and Rachel Happe of Community Roundtable discuss Community Engagement: what is it, what is the impact, and how to measure it. 

At Engage in Austin, we brought together some experience Community Managers from Microsoft and Upwork along with Richard Millington of Feverbee to discuss planning your future community growth and strategy.  These are the highlights. Find a link to the full video at the end. 

When customers expect an “always-on” support system, how can community managers and moderators avoid burnout and feel balanced?