Khoros Communities Blog - Page 2

Calculating just how many contacts to your Support Center have been deflected by Community is easy!  There is a standardized formula, and you can apply the formula via a basic survey and a few simple Community metrics. 

Measuring Business Value within Community has never been as easy as it is today

Learn about how to monitor community billing metrics and how they trend against the contract values.

New to Khoros Communities? Looking to establish community Rewards? This series is for you!

In the last blog post, we wrote about designing the community for effective rewards and recognition, starting with the user's successful first visit to the community.  Now, let’s take a look at building a recognition program for your valuable users and superusers.

Success Rate is a simple metric that provides actionable insight to help you improve customer experience and drive ROI for your community. Here are 5 easy ways to improve it.

Communities with measurable strategies drive customer experience, product use, and operational efficiency. Hear more about how Khoros Customer Communities compare to other advanced communities in our upcoming webinar with Rachel Happe from The Community Roundtable. Register below. 

Have you ever wondered how you could summarize the Community Success with a single, easy to measure, and really meaningful KPI that everyone can understand? Learn how here!

This article explains our new Business Value framework with links to the white papers and calculators for more in-depth knowledge and your own experimentation.

Claire Flanagan of Cloudera and Rachel Happe of Community Roundtable discuss Community Engagement: what is it, what is the impact, and how to measure it.