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Khoros Communities Blog

Khoros Staff

Have you ever wondered how you could summarize the Community Success with a single, easy to measure and really meaningful KPI that everyone can understand? 

#1 Community KPI.png

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Khoros Guru

Success Rate is a simple metric that provides actionable insight to help you improve customer experience and drive ROI for your community. Here are 5 easy ways to improve it.

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Khoros Alumni (Retired)

The newly launched synonyms search in 19.8 (Aug 2019 release), expands what the user is searching for, and searches for all ‘synonyms’ as defined by the community managers!

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Khoros Alumni (Retired)

Over the past month, Khoros has released some great enhancements to our search analytics.

With these enhancements, you can,

  • Understand the effectiveness of the returned search results
  • Understand customer intent by viewing the top results clicked after a search 
  • Measure the effectiveness of Promoted content
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Khoros Alumni (Retired)

Finding users on the community becomes simpler with community release 19.4. We look forward to you feedback, to further improve it in the months to come!

 

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Khoros Alumni (Retired)

Learn how you can use Promoted Search to boost specific content to the top of the search results list when users search for specific terms.

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