Have you ever wondered how you could summarize the Community Success with a single, easy to measure and really meaningful KPI that everyone can understand?
Success Rate is a simple metric that provides actionable insight to help you improve customer experience and drive ROI for your community. Here are 5 easy ways to improve it.
The newly launched synonyms search in 19.8 (Aug 2019 release), expands what the user is searching for, and searches for all ‘synonyms’ as defined by the community managers!
Over the past month, Khoros has released some great enhancements to our search analytics.
With these enhancements, you can,
Finding users on the community becomes simpler with community release 19.4. We look forward to you feedback, to further improve it in the months to come!
Learn how you can use Promoted Search to boost specific content to the top of the search results list when users search for specific terms.