In this Blog Series we describe the process of revamping Khoros’ user recognition program, Titans. We hope that by sharing the background and process we went through to build Titans, we’ll give you inspiration and tips for your own user recognition programs.
Community Members do spend more than non-Community Members! Although it can sometimes be arduous to prove this particular Value Story, the excitement it can ultimately generate within a brand's senior leadership team makes it worth the effort.
Calculating just how many contacts to your Support Center have been deflected by Community is easy! There is a standardized formula, and you can apply the formula via a basic survey and a few simple Community metrics.