Please join us in welcoming the Visible Community to the Khoros platform! Read on for more details about Visible and the features/functionalities they have launched with.
Community Members do spend more than non-Community Members! Although it can sometimes be arduous to prove this particular Value Story, the excitement it can ultimately generate within a brand's senior leadership team makes it worth the effort.
Calculating just how many contacts to your Support Center have been deflected by Community is easy! There is a standardized formula, and you can apply the formula via a basic survey and a few simple Community metrics.
With insights and feedback uncovered during interviews with Community Managers and Developers over December, January and February, we're making improvements in key areas we identified.
This article details a lot of the work we did to upgrade the "out of box" experience for Khoros Communities in response to customer demand and feedback. It was an extra effort from a lot of people that wasn't planned on our roadmap, so you may not have heard about it!
