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Respected Contributor

Changing Usernames

I'm probably missing something really obvious but how can a user change their own username?

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13 Replies 13
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Honored Contributor

This can be done inside the settings, amid you have given the permissions for the users to change their username.

Varun : Weaving magic with Khoros!

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Honored Contributor

That right you need to grant the ability to change user name in permissions but I wouldn't suggest it as a default for everyone as you may struggle to keep track of people especially any "difficult" people you may have.

Stephen

Checkout some of the stuff i've built using the platform:

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My latest Ideas: Vanity URL Manager l @mention Roles l  LSW Password Policy


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Honored Contributor

Just to add. Once they have the permission they change it with their own settings page in the same place you would change it for them as admin.

Stephen

Checkout some of the stuff i've built using the platform:

Community l Ideation l Blog l Product Hubs l Check & Report l Service Status 



My latest Ideas: Vanity URL Manager l @mention Roles l  LSW Password Policy


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Respected Contributor

Thank you @VarunGrazitti & @Fellsteruk, do you know where in settings they should be able to change it? I've clicked through what I thought was every part of their settings and don't see the ability to change it anywhere.

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Honored Contributor

@sherrie

 

Once you have given users the ability to change their own username (in the backend) they will be able to change it via My Settings/Personal Profile/Login

 

If that tab is not appearing for you, then this functionality might have been removed for your community and you will need to log a support ticket to reinstate it. 

 

Note that there are also SSO implications - if your community uses a single sign on then the process above does not apply.

 

Jason

 

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Respected Contributor

Aha. SSO is the problem then. Thanks @JasonHill!

 

Do you know if there's a way to change it in the admin even if using SSO?

 

The story behind this is a user created a username with CALL####### (their number). Which is the most ridiculous self-promotion I've yet to see. 😉 

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Honored Contributor

@sherrie

 

You will need to find someone internally who has knowledge of your SSO implication - its going to be unique to your organisation.

 

If a username is only changed on the Lithium side, not on your CRM, the next time the user logs in it will just revert to their old username.

 

Good luck,

 

Jason

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Respected Contributor

Okay, thanks for the tip @JasonHill!

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Honored Contributor

Hi,

 

If your just looking to mitigate use of phone numbers in user names you could change the criteria for usernames to limit the number of "numbers" or apply a (regex) filter to the username content filters. All that said im not sure how these works with SSO but may be worth investigating. 

 

 

Stephen

Checkout some of the stuff i've built using the platform:

Community l Ideation l Blog l Product Hubs l Check & Report l Service Status 



My latest Ideas: Vanity URL Manager l @mention Roles l  LSW Password Policy