Is it possible - or this feature coming some day - to write a internal memo to certain message?
There is possibility to write a memo to certain user but I´d like to know is it possible to write it to message? With this feature admins knows what cases are escalated and what arent.
I think Lithium doesn´t have clipboard-feature but I just want to make sure. And if it doesn´t have, can you please give me a hint how to get same outcome - how to share info what cases are escalated? I hope there is some easy way, instead of thread what is admin only and admins wrotes there what are escalated.
My Ideas, please vote:
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