Public
Honored Contributor

Community Analytics Errors

Is anyone else having trouble getting into analytics today?
I can log into my community, but cannot get to analytics. Nothing seems to load.
Anyone else seeing this?

Error.png

Community Manager - Seismic Software
7 Replies 7
Honored Contributor

It won't even load for me.

Nothing on status.khoros.com about this yet.

----------------------------------

Lili McDonald
Senior Community Manager @ Udemy
Connect on LinkedIn
Khoros Staff

@Toby @lilim To see whether it is a cookie issue, can you please clear them & try?

@SudheeshN @PrernaR 

Honored Contributor

Hi @RahulHa 
Thank you for the suggestion. Still spinning 😞

Community Manager - Seismic Software
Honored Contributor

I was wondering if others were having the same issue and this is platform-wide or if I should open a case.

Community Manager - Seismic Software
Khoros Staff

We are looking into this ...

Honored Contributor

Clearing the cache in Firefox 82x on Mac OS worked for me.

It also worked in Chrome without clearing the cache.

Thanks!

----------------------------------

Lili McDonald
Senior Community Manager @ Udemy
Connect on LinkedIn
Honored Contributor

Now it seems to be working.
Thank you @RahulHa if you and your team pulled a few levers.

Toby

Community Manager - Seismic Software

Welcome to the Technology board!

Curious about our platform? Looking to connect on social technology? You've come to the right place!

Are you a Lithium customer? For direct assistance from our Support team, please visit the Support Forum.