Public
Advisor

Community Member Not Receiving Subscription Notification Emails

I have two customers that have subscribed to our Product News board. They are not receiving the subscription email notifications. I have validated that they are in fact subscribed, and also validated that each of their profile settings accurately are set to receive notifications immediately. Is there anything that could be happening with spam filters and how would you recommend our members address this?

4 Replies 4
Honored Contributor

@mvanpelt,

Check this article, may be it can help you for more information regarding this issue.

https://lithosphere.lithium.com/t5/Community-Solutions/Why-am-I-not-getting-subscription-notificatio...

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Expecting your Kudos and Accepted Solution to my replies.
Lithium Alumni (Retired)

Are the members verified? (Did they confirm their email addresses?)


Advisor

@BeckyS @Parshant Yes, both users have been verified. 

Have you seen customer's email servers blocking emails from being received?

Lithium Alumni (Retired)

I would suggest a support case to rule out any other problems, like maybe their email host is blocking them for some reason.



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