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Complaints about the editor on mobile devices

Hey everybody, 

I would like to know if I am the only one receives a lot of complaints about the usability of the editor an mobile devices. What's up in your communities?

Regards

Christoph

23 Replies 23
Khoros Staff

@CKummer I am from Khoros Communities Product team. Can you please share the issues your community members are facing? 

Honored Contributor

Yes, definitely. Biggest issue is the quote feature.

I dont know Khoros strategy about the quote feature itself (what happens to the quote in the future?). Here in Atlas they dont have quote anymore and I wonder why dont?

We use quote a lot, to point the comment we are replying to. Especially with long and threads it is difficult to follow who is replying and to who. Threading isn't the option because it is difficult to follow discussion, latest comments should be first or last in the thread, not in the middle and "somewhere" (just like Facebook and it is annoying to follow the discussion).

What is the problem with the quotes?

  • There isn't the multi quote
  • If you are replying to long comment and there is bunch of not_so_important_text and you want to remove everything else than the important part, <blockquote> </blockquote> html tags breaks and your comment is just one big mess. Soooo annoying

Yeah, these issues exist also in the desktop. Please vote my idea, look my signature.

Second thing is especially mobile issue - message editor is so low that you can see only 3-4 lines at once. So it means you have to scroll up scroll down all the time, to see what you have already written. Soooo annoying. 

This is problem especially in Android devices. I am glad they have fixed it here in Atlas, but out of the box text editor has this issue.

Third issue is that you dont have same features in mobile and desktop. 

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My Ideas, please vote:

Syndications | Comments list | Missing-features 

Renew the quote feature

Honored Contributor

@TeroRe 

 

Good to know about this. I'll be watching for feedback as our community launches. I use my phone a lot while I am out and about and may answer things on mobile. I tend to use quote so people know who I am responding to.  Even if content is threaded people don't always look at who I'm responding to so having the quote function on mobile make it more apparent is important.  

Also being able to break apart a quote and respond to things individually is important too. 

And multiquote too.  Both quoting multiple people in one reply and also quoting one person multiple times in one reply rather than rapid posting replies would be helpful too.  People who have a mobile device as a primary source of the internet access don't want to receive multiple email notifications because the person responded multiple times to catch up since they last time they logged in.  XDA Developers Community had this implemented really well 5+ years back. 

Mark
Community Manager at Truth Initiative

Check out my ideas on Ideas for Jive | Ideas for Khoros
Honored Contributor

@SohilM 

We get most complaints from iPad users. The problem seems to be when composing a post it's very difficult/sometimes impossible to move the cursor around. The focus is sometimes incorrect - the cursor is sometimes hidden behind the on-screen keyboard. 

Our mobile users tend to have the most trouble trying to get text and images to look how they want them to. They would love the ability to be able to drag and place images where they want them in a post. 

Jason

 

 

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Honored Contributor

@CKummer Maybe update your subject to be "Complaints about the editor on mobile devices". You  might get more people to comment.

Mark
Community Manager at Truth Initiative

Check out my ideas on Ideas for Jive | Ideas for Khoros
Honored Contributor

I know Khoros has "new gen UX" project where they are renewing the editor as well. But it might take, not following months. 

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My Ideas, please vote:

Syndications | Comments list | Missing-features 

Renew the quote feature

Khoros Staff

@TeroRe Thanks for the info. Please see my comments below: 

  1. Multi-Quote: Thank you. We will look into introducing ability to multi-quote. Currently, you can add "Blockquote" option in the toolbar that allows you to quote the text you want. Support will be able to add that for your community. 
  2. Mobile editor height: We will increase the editor height to show more lines OOTB as well. In the meantime, reach out to Support to increase the height to accommodate more lines on mobile. They will be able to help you. 
  3. Toolbar options on mobile: Please reach out to Support to add toolbar options on mobile to make it similar to Desktop. Also, Can you please share what are the options you would like to see on mobile that are on Desktop? 

@JasonHill 

  1. I will check the behavior on ipad. Just to add, the text automatically scrolls up while you are typing on mobile and the keyboard is always below the text area. So, on mobile you will not face the issue.  
  2. Drag images to reposition in RTE: Thank you for the suggestion. We will evaluate this. 

@TeroReWe had / have similar issues in our community. We adjusted the size of the editor text field some time ago. We have also changed the toolbar so that we now have (almost) all options on mobile.
But there is still a lack of e.g. adding videos.
The fact that you constantly have to scroll up and down, e.g. to highlight a text in bold or to add a list, is quite annoying. At least standard options such as bold, italic, list should be offered directly as a tooltip when selecting a text, as Apple does it.
Quoting on mobile devices is no fun at all.
I would like the editor to support e.g. Mark Down syntax (or at least something similar). Not only for mobile use, but also for desktop. Especially for mobile devices and super users it would be a huge improvement if you could just write

: quote: This is where the quote comes in :/quote:

or

> My quote.

Or for lists
* Entry 1
* Entry 2
* Entry 3

etc. I totally miss that.


What bothers me about the missing features is e.g. the missing Document Viewer. This means that attachments on mobile devices are constantly being downloaded instead of being displayed directly on the page. What I do not understand: The Document Viewer is responsive and would work mobile without restrictions like on the desktop, but is still not offered on mobile devices.
There are also various bugs in the editor.


We spoke extensively on these topics with @SohilM  and his colleagues in a Zoom meeting last year. Now with 21.1. some of the bugs that annoyed our users will probably be fixed. But unfortunately still no solution for inserting video or the document viewer. :(

SohilM had announced that they had planned a few improvements to the basic usability of the editor for this year. I'm looking forward to it and hope that the improvements will meet our users' expectations. :)

@SohilM If you plan a beta, we are interested. ;)

 

Honored Contributor

@CKummer you didn't mean to set this as the answer did you?

 

Nevermind, why did @JamilaR set it as accepted solution?  It's not a solution

Mark
Community Manager at Truth Initiative

Check out my ideas on Ideas for Jive | Ideas for Khoros

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