Public
Occasional Contributor

Discrepancy between Metrics

On Khoros Community Analytics I'm trying to figure out the discrepancy in the metrics that are listed for our Ideas Board that we launched a month ago for our Super Users. Via Community Structure, the metrics do not match the same as Ideas and I'm wondering why?

First path was through content and then the nav path to get to this board

Screen Shot 2020-12-04 at 4.40.27 PM.png

Second path was just clicking on ideas then the name of the board 

Screen Shot 2020-12-04 at 4.42.57 PM.png

 

Corey Strausman
Community Manager, NAM
Dataiku
1 Reply 1
Khoros Staff

The metrics as shown in the second screenshot are the aggregate of individual Conversation (Ideas) page metrics. For Example, the Page Views is the sum of the Page Views of individual Idea pages. 

The first screenshot shows the overall metrics of the Idea board (Neurons Idea Exchange). Apart from the page views of individual Conversations (Ideas), this also includes the page views of the Idea Board home page. 

Welcome to the Technology board!

Curious about our platform? Looking to connect on social technology? You've come to the right place!

Are you a Lithium customer? For direct assistance from our Support team, please visit the Support Forum.