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Esteemed Contributor

Finding an autosaved post

I was working on an article in a TKB and when I went to save it I got an authentication error. I've tried to find it in the TKB Dashboard > Drafts and TKB Dashboard > Unpublished tabs but it's not there. 

Anyone know any dark wizardry to find an auto-saved draft that's not showing up?

I'm a community admin with SDK and all privileges.

7 Replies 7
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Honored Contributor

Hi @IanAtJMP - if it was only autosaved, I don't believe it would show in the TKB Dashboard.

Do you have the My Drafts component on the user profile page? You should be able to find autosaved posts there.

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Lili McDonald
Senior Community Manager @ Udemy
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Esteemed Contributor

Yeah, not there either, unfortunately.

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New Commentator

I have exactly the same problem. Anyone got a suggestion? This is quiet a common issue , please suggest me if you find any solution for it .

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Khoros Staff

@Drive33 @IanAtJMP 

Are you facing the Authentication error always or was the session idle and you tried to save it after a while. 

If the draft was auto-saved, it would appear in the "My Drafts" component in profile page. 

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New Commentator

Thanks for the update and quick reply. I'll be sure to keep an eye on this thread.

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Respected Contributor

Hi @IanAtJMP,

thanks for starting this discussion. Isn't it odd, that these authentication errors occur? If it is the behaviour, that we have, you're still logged in, but when saving or trying to see a preview (on postpage or replypage), the authentication error pops up.

@SohilMAre you investigating this authentication errors?


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Khoros Staff

@JuergenM It is indeed odd if you are still logged in and see such errors. We were unable to reproduce it in our core environments. Can you please raise a support case with more details: steps to reproduce, how often you see the issue and the environment details. We will investigate it further. 

Also, please message me the case id.