New Commentator

Google QA Structured Data



I want to confirm if Google QA structured data is supported or not? As per this blog it's supported but I can't see this implemented anywhere and earlier there were issues with this structured data type.





17 Replies 17
Occasional Advisor

Hello @NoorS I am the newbie here. I am developing and simultaniously at the moment.

  • Can you help me out where to raise a ticket to enable Google QA structured data for both our communities?
  • We are planning to build dedicated pages that display videos. Can you say anything about availability of Google Video structured data? Does Khoros or other communities have experience with that? Codewise it is a small leap from Google QA.

Hi @Hoekstra_VFZ , Apologies for the delay. Sure let me help you out. Presently, I cannot comment on the availability Video structured data but that is something definitely under consideration.

Requesting @KrisS to help us enable Google QA structured data for the communities.


Khoros Oracle

@Hoekstra_VFZ you should see the schema now on both communities. For tracking purposes, would you please contact and reference PDR-97628? My team should know what to do with that information.

Kris S.
Senior Manager, Technical Support
Lithium Technologies, Inc.

Occasional Advisor

Thanks all! I will let support know the reference nr. I see QApage structured data is working on all forumopics with 1 or more answers so short term goal is achieved.

  • So without answers the QA structured data is not present. Kinda makes sense. This is as designed?
  • Google structured data test tool for all pages I've tested says: mainEntity doesnt have a value, this should have a value. Im not sure this has effect.

I have the plan to write a short javascript snippet that catches the QA properties and exchange them with Video properties for selected pages. Will let you guys know if this works out.


New Commentator

Yes i think khoros support structured data and presently, Khoros platform generates schema for forum pages link. Khoros platform enables Q&A structured data for forum pages and i have even checked it. Do you want me to show you examples i would be happy to show .

Sr. App developer,
UMC - More Info
Occasional Advisor

Not sure if something is wrong with the QA structure on our pages. But the nr of QA errors detected by Google seem to stay around a stable 8,5K pages after a peak around the change from Insided to Khoros.


It says the field 'mainEntity' is missing.
Normally that would look something like this: 

"@context": "",
"@type": "QAPage",
"mainEntity": {
"@type": "Question",
"name": "How many ounces are there in a pound?",
"text": "I have taken up a new interest in baking and keep running across directions in ounces and pounds. I have to translate between them and was wondering how many ounces are in a pound?",
"answerCount": 3,
"upvoteCount": 26,
"dateCreated": "2016-07-23T21:11Z",
"author": {
"@type": "Person",
"name": "New Baking User"

For instance on Google search console detects this missing 'mainEntity'.

Does anyone know a fix and if this is supposed to happen and if this has a large influence on search? results?

Khoros Oracle

@Hoekstra_VFZ there was an issue discovered with Google page errors around "mainentity" which was fixed in our upcoming 21.3 minor release. If you open a support ticket and reference LIA-69964, we can work with you to get you upgraded to that release with the fix so you don't have to wait for a major release next month.

Kris S.
Senior Manager, Technical Support
Lithium Technologies, Inc.

Thanks Kris! I will raise a support ticket.

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