Has any enterprise that's offering a SaaS to customers done work to create a customer dashboard to present metrics around that SaaS? For instance, something that feeds uptime/availability/other numbers into Lithium Community (via API?) and then presents those in some format so that users can get their SaaS service info, rather than giving them a separate tool to login to to see that.
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Very pertinent & timely @Wendy_S. And this is something we are looking at as part of the planned update to Community Analytics; where we propose to add a set of new, real-time, actionable analytics elements. It proposes a Sunburst chart for 'New' & 'Trending' topics with & without Replies and with & without Accepted Solutions, among other things.